The forum on this site is closed for new comments and posts. Continue the conversation in our Snap AR Discord server.

Preview Video Resolution!

Follow
Avatar
RodrigoMartinez
Snap Lens Network Member Lens Studio Team

Hallo Everybody!

I wander whats the video resolution on the preview video window! When I record a video from the preview its always 1280x720 and 30fps no mate what! Im trying to play a video that is 1920x1080 and it looks terrible, even if i do it throw a virtual cam on full hd! So, is there a way to get e better preview resolution or to project on a cam or sreen on a beter resolution? Or may be some way to pass a video trow lens studio and get it captured on the other side without loss of quality?

Thank you very much!

Rodrigo Martinez

1
  • Avatar
    RodrigoMartinez
    Snap Lens Network Member Lens Studio Team

    BTW! Im talking about no simulation or desktop simulation preview! And can anybody tell me whats the difference between these two? Thanks!

    Comment actions Permalink
  • Avatar
    RodrigoMartinez
    Snap Lens Network Member Lens Studio Team

    And what about the bitrate? Could be increased? I get like 3.500kbps bitrate on a capture!

    Comment actions Permalink

We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

Back
Next Next Next Submit Issue Got It