Hi,
Lenses that have the full name of tiktok users are getting deleted with the rejection: "Your Lens may not feature usernames or directly link to another platform such as Facebook, Instagram, WhatsApp, Twitter or Youtube".
Can you clarify if that's a mistake from the reviewer or a new guideline? If it's new could you update the guidelines page to reflect this?
Lens id: 4b0c695b-c8e1-48cf-b2fa-051b21d10c1d
thanks
What system are you using?
Have you downloaded the latest version of Lens Studio?
Is this issue causing Lens Studio to crash?
Version
Graphics
Attach a screenshot of the issue:
Name:
Email:
What is this most relevant to?
Please enter a brief description of your issue:
Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Minimum Requirements
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.
Happy creating!
Hi Marco,
That is correct, the Lens cannot have usernames or content from other platforms. These can be any platforms outside of Snap in addition to the ones that are listed. Thanks for flagging, we'll take a look at the language.
Cheers,
Neha