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Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
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Operating System: Windows 10 (64 bit); MacOS 10.11+
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Hi Chris,
At the moment, Snap Camera is not guaranteed to work with any specific external applications except for our Twitch extension. Others applications may make updates that no longer support Snap Camera, or it could be your browser. Have you tried it with the latest version of Chrome?
Cheers,
Neha
Note I do not work for either company. Please reach out to them for guidance, but I want to share my own experience.
Driver signing might be the issue, I noticed this on the Mac with Catalina. You should be able to use WebEx (Webapp) (select from the drop-down before joining the meeting) to then go ahead and continue to use Snap Camera as a video source. Note you should use Chrome as it provides a signing interface for the abstracted pseudo cameras like Snap Camera. If you desired to change the package for WebEx, I cannot provide guidance, but in theory, you could turn off enforced driver signing to allow Snap Camera to work in the WebEx desktop app. That said this is a feature that apps appear to be enabling causing disconnects to some 3rd party tools. If you want to use backgrounds you can still do so with the WebEx mobile app and just select a background you want to use. That is outside the scope of Snap Camera support. This is all conjecture though and you should reach out to WebEx for confirmation on their policies for third party input sources.