Hi, my lens SUPER PUDDING which I has been live for over 1 year now has suddenly been rejected due to an erroneous "copyright claim".
I am the sole copyright owner of the visual content in this lens. I have a license for the music I used as well.
How can I have my lens re-instated ASAP?!
Thanks,
James
What system are you using?
Have you downloaded the latest version of Lens Studio?
Is this issue causing Lens Studio to crash?
Version
Graphics
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Please enter a brief description of your issue:
Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Minimum Requirements
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.
Happy creating!
I found this one out myself, because my lens got rejected for this reason;
"Reason for rejection:
Your Lens may not feature usernames or directly link to another platform such as Facebook, Instagram, WhatsApp, Twitter or Youtube"
If you still have a copy of the project on your computer, you can update the lens (without needing to change anything) and that will override the Rejection, making the lens go through the usual period where Snapchat would need to test the lens before they allow it to go live.
Hi,
Like k540076 said,
If you got the project file, you can just resubmit the lens again.
If you believe your lens got unfairly rejected, reach out to the lens studio team.
lensstudio-support@snapchat.com
Make sure to include lens ID, screenshots and describe your issue.