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What system are you using?
Have you downloaded the latest version of Lens Studio?
Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!
Is this issue causing Lens Studio to crash?
What system do you run Lens Studio on?
Version
Graphics
Follow the next steps to help us solve your issue:
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Copy and paste this text into your TerminalCommand Window
open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
- Press ReturnEnter to run the command. The Lens Studio folder will automatically open
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Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."Locate the Log.txt file right above it.
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Please enter a brief description of your issue:
Thanks for submitting this issue.
Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Minimum Requirements
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!
Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.
Happy creating!
Sounds strange, sounds like a bug.
You might want to submit a bug report:
https://support.lensstudio.snapchat.com/hc/en-us/community/topics
Make sure to include logs, Lens ID and devices you are trying on.
Are you using Tweens? I noticed a bug with the "From".. or maybe its not a bug cuz thats how "From" works.. fixed the issue using "From/To"
Hi Max,
We'd like to know more about this issue so we can investigate it as a bug if necessary. Please look out for an email from Zendesk!
Cheers,
Neha
Hi Maxspy,
Hmm I agree with N-Mikael, that does sound strange! Do you have a test Lens for us to take a look at?
Additionally, can you share a screenshot of what you see on the phone, vs what you expect?
Thanks!
Jonathan
Hey Drew,
I don't want to hijack this thread, but I'm curious what you're referring to here. Can you start another thread sharing what you're experiencing there?
Thanks!
Jonathan
Hey Neha,
I experience similar issues, are there already insights you can share concerning this bug?
cheers eL
Hi eL,
We are still unclear on the issue and need a bit more info to look into it.
Do you have a test Lens for us to take a look at?
Can you share a screenshot of what you see on the phone, vs what you expect?
Thanks,
Neha