Your GPU not supported

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Snap Lens Network Member Lens Studio Team

Your GPU is not supported or doesn't have appropriate drivers installed.

please help me how can i use lens studio i buyed new system just for the

lens studio but i get error Your GPU is not supported or doesn't have appropriate drivers installed. thanks

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    ChrisEditing
    Snap Lens Network Member Lens Studio Team

    Hi Daily Blogs,

    Have you uninstalled the application and reinstalled with a latest version via website?

    And if so can send a screenshot of the lens studio error?

     

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    Daily Blogs
    Snap Lens Network Member Lens Studio Team

    i get this error when ever i open the lens studio and i download the latest version of lens studio

    from the official website of snapchat 

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    modelsbymike3d
    Snap Lens Network Member Lens Studio Team

    Unfortunately that looks like at this point a fairly old model of laptop. You can go check for driver updates here though: https://www.dell.com/support/home/us/en/04/product-support/product/xps-14-l421x/drivers

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    Neha Talreja
    Snap Lens Network Member Lens Studio Team

    Hi Daily Blogs, 

    We are looking into the issue and will send you an update via private message. Please look out for an email from Zendesk!

    Cheers,

    Neha 

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    Shawn Sims
    Snap Lens Network Member Lens Studio Team

    I am having the same Issue. Can someone help????

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    Анти Котик
    Snap Lens Network Member Lens Studio Team

    i have a problem.

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    None
    Snap Lens Network Member Lens Studio Team

    I have the same problem. Please help.

     

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    Luis Tormo
    Snap Lens Network Member Lens Studio Team

    Hello, I have the same problem. Can you help me?

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    Vik Show
    Snap Lens Network Member Lens Studio Team

    Can I get help with this before I crash my computer 😂 mine says the same thing GPU or doesn't support openGL 4.1

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    Davi Soares
    Snap Lens Network Member Lens Studio Team

    I am having the same issue... Could you help me?

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    mjekani41
    Snap Lens Network Member Lens Studio Team

    please help meeeeee urgent! I have the same probleme

     

     

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    mjekani41
    Snap Lens Network Member Lens Studio Team

    Your GPU is not supported. It either doesn't support OpenGL 2.1 or has outdated drivers installed.

    c ce que je vois si j'alume l'appli svpl vitee

     

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    Shripad Naik
    Snap Lens Network Member Lens Studio Team

    I have a same problem 😞😞😞

     

    Same problem 😡😡

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    Vincent Tang
    Snap Lens Network Member Lens Studio Team

    Hey Shripad,

    Your graphics card might not meet the requirements for Snap Camera. 

    If you are on a PC, you can try updating your GPU drivers.

    Cheers,
    Vincent

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    Marta Nikolova
    Snap Lens Network Member Lens Studio Team
    • Edited

    Hi,

    I have the same problem.How to fix it?Please help!

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    ItzJustSamu
    Snap Lens Network Member Lens Studio Team

    Marta Nikolova

    Next time make a new thread but can I see your GPU specs?

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    Vincent Tang
    Snap Lens Network Member Lens Studio Team

    Hey Marta Nikolova,

    Your GPU might need a driver update. Please check out our guide.

    Cheers,
    Vincent

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    pragati sharma
    Snap Lens Network Member Lens Studio Team

    I am facing the same problem. Gou not supported or doesn't support open gl4. 1.

    Lens studio please make a snap camera for small GPU 's and for other windows. Please 🙏🙏🙏 we also want to use this app. Please do something and reply to my comment also.
    Thanks

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    salmanramzi
    Snap Lens Network Member Lens Studio Team

    بالنسبه لحل هذه المشكله فك الضغط للملف واقفل البرنامج وشغل الملف بعد فك الضغط عليه

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    TCHER MAGE
    Snap Lens Network Member Lens Studio Team

    Fix the error by watching this video. steps to fix the error

    https://youtu.be/U5vUFQckvQU

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    pragati sharma
    Snap Lens Network Member Lens Studio Team

    TCHER MAGE thanks for helping me but in the download link which u have given is not working . It is showing that the file doesn't exist . Please give another link so i can download it.
    Thanks

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    TCHER MAGE
    Snap Lens Network Member Lens Studio Team

    HI Pragati, I have edited the download link. Pls try again and let me know if can open the app

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    pragati sharma
    Snap Lens Network Member Lens Studio Team

    Thanks TCHER MAGE
    Thanks alot!!!!
    It worked but got a another problem i.e it is not working with zoom.
    When I open zoom it shows icon of snap camera which flickers as if it is struggling. Please give solution to this also.
    I believe u can do it .
    Thanks
    And I also need ur no. Can u give me???

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    Pedro Henrique Reis Morais
    Snap Lens Network Member Lens Studio Team
    • Edited

    ola, estou com o mesmo problema de marta nikolova, entrei no link que a equipe do Lens enviou, Studio e quando você acessa o gerenciador de dispositos, o meu tem uma seta para o lado, quando clico nela, não aprece nenhuma opção, aparece apenas VERIFICAR ALTERAÇOES DE HARDWARE, E PROPRIEDADES. Espero ter uma ajuda !! Obrigado.

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    Pedro Henrique Reis Morais
    Snap Lens Network Member Lens Studio Team

    Olá, estou com o mesmo problema de marta nikolova, entrei no link que a equipe do Lens studio enviou e quando acessei o gerenciador de dispositos, o meu tem uma seta para o lado, quando clico nela, não aprece nenhuma opção, aparece Apenas VERIFICAR ALTERAÇOES DE HARDWARE, E PROPRIEDADES. Espero ter uma ajuda !! Obrigado. OBS: ISSO SIGNIFICA QUE MEU DRIVE ESTA ATUALIZADO?? 

     

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    Pedro Henrique Reis Morais
    Snap Lens Network Member Lens Studio Team

    Hello, I have the same problem as marta nikolova, I entered the link that the Lens studio team added and when I accessed the device manager, mine has an arrow to the side, when I click on it, there is no option, just CHECK HARDWARE CHANGES, AND PROPERTIES. I hope to have a help !! Thanks. NOTE: DOES THIS MEAN THAT MY DRIVE IS UPDATED ??

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    Pedro Henrique Reis Morais
    Snap Lens Network Member Lens Studio Team

    Hello, I have the same problem as marta nikolova, I entered the link that the Lens studio team added and when I accessed the device manager, mine has an arrow to the side, when I click on it, there is no option, just CHECK HARDWARE CHANGES, AND PROPERTIES. I hope to have a help !! Thanks. NOTE: DOES THIS MEAN THAT MY DRIVE IS UPDATED ??

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    The.Monkeyd
    Snap Lens Network Member Lens Studio Team
    • Edited

    Same Problem like others and i've updated all my drivers with DriverBooster and DriverHub, but the same problem again. SOS HELP !!!

    If not, buy another PC.

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    Alex Rohan
    Snap Lens Network Member Lens Studio Team

    Hi, I am facing the same problem. Gou not supported or doesn't support open gl41 Lens studio please make a snap camera for small GPU 's and for other windows. Please we also want to use this app. Thanks

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    iialexusman
    Snap Lens Network Member Lens Studio Team

    I have the same problem as marta nikolova, I entered the link that the Lens studio team added and when I accessed the device manager, mine has an arrow to the side, when I click on it, there is no option, just CHECK HARDWARE CHANGES, AND PROPERTIES. I hope to have a help !! Thanks

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