Your GPU not supported

  • Hi Daily Blogs,

    Have you uninstalled the application and reinstalled with a latest version via website?

    And if so can send a screenshot of the lens studio error?

     

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  • i get this error when ever i open the lens studio and i download the latest version of lens studio

    from the official website of snapchat 

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  • Unfortunately that looks like at this point a fairly old model of laptop. You can go check for driver updates here though: https://www.dell.com/support/home/us/en/04/product-support/product/xps-14-l421x/drivers

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  • Hi Daily Blogs, 

    We are looking into the issue and will send you an update via private message. Please look out for an email from Zendesk!

    Cheers,

    Neha 

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  • I am having the same Issue. Can someone help????

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  • i have a problem.

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  • I have the same problem. Please help.

     

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  • Hello, I have the same problem. Can you help me?

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  • Can I get help with this before I crash my computer 😂 mine says the same thing GPU or doesn't support openGL 4.1

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  • I am having the same issue... Could you help me?

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  • please help meeeeee urgent! I have the same probleme

     

     

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  • Your GPU is not supported. It either doesn't support OpenGL 2.1 or has outdated drivers installed.

    c ce que je vois si j'alume l'appli svpl vitee

     

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  • I have a same problem 😞😞😞

     

    Same problem 😡😡

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  • Hey Shripad,

    Your graphics card might not meet the requirements for Snap Camera. 

    If you are on a PC, you can try updating your GPU drivers.

    Cheers,
    Vincent

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  • Hi,

    I have the same problem.How to fix it?Please help!

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  • Marta Nikolova

    Next time make a new thread but can I see your GPU specs?

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  • Hey Marta Nikolova,

    Your GPU might need a driver update. Please check out our guide.

    Cheers,
    Vincent

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  • I am facing the same problem. Gou not supported or doesn't support open gl4. 1.

    Lens studio please make a snap camera for small GPU 's and for other windows. Please 🙏🙏🙏 we also want to use this app. Please do something and reply to my comment also.
    Thanks

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  • بالنسبه لحل هذه المشكله فك الضغط للملف واقفل البرنامج وشغل الملف بعد فك الضغط عليه

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  • Fix the error by watching this video. steps to fix the error

    https://youtu.be/U5vUFQckvQU

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  • TCHER MAGE thanks for helping me but in the download link which u have given is not working . It is showing that the file doesn't exist . Please give another link so i can download it.
    Thanks

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  • HI Pragati, I have edited the download link. Pls try again and let me know if can open the app

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  • Thanks TCHER MAGE
    Thanks alot!!!!
    It worked but got a another problem i.e it is not working with zoom.
    When I open zoom it shows icon of snap camera which flickers as if it is struggling. Please give solution to this also.
    I believe u can do it .
    Thanks
    And I also need ur no. Can u give me???

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  • ola, estou com o mesmo problema de marta nikolova, entrei no link que a equipe do Lens enviou, Studio e quando você acessa o gerenciador de dispositos, o meu tem uma seta para o lado, quando clico nela, não aprece nenhuma opção, aparece apenas VERIFICAR ALTERAÇOES DE HARDWARE, E PROPRIEDADES. Espero ter uma ajuda !! Obrigado.

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  • Olá, estou com o mesmo problema de marta nikolova, entrei no link que a equipe do Lens studio enviou e quando acessei o gerenciador de dispositos, o meu tem uma seta para o lado, quando clico nela, não aprece nenhuma opção, aparece Apenas VERIFICAR ALTERAÇOES DE HARDWARE, E PROPRIEDADES. Espero ter uma ajuda !! Obrigado. OBS: ISSO SIGNIFICA QUE MEU DRIVE ESTA ATUALIZADO?? 

     

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  • Hello, I have the same problem as marta nikolova, I entered the link that the Lens studio team added and when I accessed the device manager, mine has an arrow to the side, when I click on it, there is no option, just CHECK HARDWARE CHANGES, AND PROPERTIES. I hope to have a help !! Thanks. NOTE: DOES THIS MEAN THAT MY DRIVE IS UPDATED ??

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  • Hello, I have the same problem as marta nikolova, I entered the link that the Lens studio team added and when I accessed the device manager, mine has an arrow to the side, when I click on it, there is no option, just CHECK HARDWARE CHANGES, AND PROPERTIES. I hope to have a help !! Thanks. NOTE: DOES THIS MEAN THAT MY DRIVE IS UPDATED ??

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  • Same Problem like others and i've updated all my drivers with DriverBooster and DriverHub, but the same problem again. SOS HELP !!!

    If not, buy another PC.

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  • Hi, I am facing the same problem. Gou not supported or doesn't support open gl41 Lens studio please make a snap camera for small GPU 's and for other windows. Please we also want to use this app. Thanks

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  • I have the same problem as marta nikolova, I entered the link that the Lens studio team added and when I accessed the device manager, mine has an arrow to the side, when I click on it, there is no option, just CHECK HARDWARE CHANGES, AND PROPERTIES. I hope to have a help !! Thanks

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We're here to help! We just need a little bit of information...

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Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

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    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
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    Locate the Log.txt file right above it.

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Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

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