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quite funny video bug - sound echo

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Image Fatale
Snap Lens Network Member Lens Studio Team
  • Edited

I am playing around with video textures,
and I noticed that whenever I manipulate it's texture,
that is to say, the volume slider,
the sound starts to echo like crazy.

I need restart Lens Studio to get it to stop.

I'm working on a mac, OS 10.14.2
16 gig of RAM
GPU, Radeon Pro 560/Intel HD Graphics 630
Lens Studio version 1.7.1.5


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    Kaitlyn Benitez-Strine
    Snap Lens Network Member Lens Studio Team

    Thanks for reporting this Image Fatale! I'll forward this info to the engineers to take a deeper look and will follow back up if we need additional details. Would you be comfortable sharing your zipped Lens Studio project with us too?

    Thanks,
    Kaitlyn

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    Image Fatale
    Snap Lens Network Member Lens Studio Team

    Hi Kaitlyn,

    Need to send you a zip right.
    Well, just  want to mention it happens in all of my projects with video textures, systematically.
    When I move the volume slider for the sound the echo starts and can only be tamed by quite snapchat completely and restart.

    My video's have stereo sound - is that the problem?

    Cheers,

    K

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    Image Fatale
    Snap Lens Network Member Lens Studio Team

    Except for having to shut down lens studio, that echo didn't cause any harm after publishing. The videos are playing. Hurray.

    Here is an example of a lens with video. - in my series GREY MATTER, or GREYMA (ar art project, 52 lenses published, more to come)
    GREYMA appearance

    https://www.snapchat.com/unlock/?type=SNAPCODE&uuid=df041fc7ce044dfbad0bb4d2ac399e6f&metadata=01

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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

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Version

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Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

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Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

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Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

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