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Lens is LIVE, but not searchable in Community Lenses

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Permanently deleted user
Snap Lens Network Member Lens Studio Team

Hi,

 

A few days ago we made a Snapchat-lens, which we submitted through the Lens Studio programm. Yesterday I received an e-mail the lens was live, with a snapcode and a link: https://www.snapchat.com/unlock/?type=SNAPCODE&uuid=6aae9e0642ee4ebcbcd259453e9cf2c7&metadata=01

 

When I scan the snapcode it appears for 48 hours use or sending to friends. However the lens does not show up in the community.

 

Is this usual? How can we get the lens searchable in Community Lenses tab, so other people can use the lens as well.

 

Thanks in advance,

 

Joost

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    da.rch
    Snap Lens Network Member Lens Studio Team

    Hello buddy, some of the reasons you may not be able to see your lens is because ;

    - Copyrighted Material.

    - You need over 100 views.

    If you believe it may have copyrighted material then that may be the reason, but if not keep sharing!

    - Matthew Darch

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    Permanently deleted user
    Snap Lens Network Member Lens Studio Team

    I'm in the same boat. Published a lens but can't get it to show in Snap Camera. Most people say you just need to share it more. To help out, I scanned your lens (every little bit helps right?) By the way, you may want to consider moving your logo up a bit as the UI hinders seeing your logo. 

     

    Also, if you want to return the favor, please scan my lens (and feel free to provide any feedback about it). Thanks!

    https://www.snapchat.com/unlock/?type=SNAPCODE&uuid=c0dfc50ac64b4e9b916677a7150096ce&metadata=01

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    Karolina Matras
    Snap Lens Network Member Lens Studio Team

    Hi Joost and Brad,

    Thanks for reaching out! I was able to find your Lens when I searched; sometimes it takes some time to get indexed in our system.

    Please let us know in the future if it is not searchable and we will be happy to look into it.

    Happy Creating,

    Karolina

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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

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Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

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Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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