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[Potential Bug] Computer shuts down when in sleep mode with Lens Studio running

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hinick25
Snap Lens Network Member Lens Studio Team

Whenever I put my computer to sleep, if (and only if) Lens Studio is running, my computer will be completely shut down by the time I try to turn it back on. At first I thought this was random from Windows 10, but I tried the common fix for random shutdowns in sleep mode and it did nothing. I'm not sure if this is a problem with Windows or Lens Studio, but I thought I'd post it here just in case.

I am running Windows 10 version 1803 and Lens Studio version 1.6.2

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    Kaitlyn Benitez-Strine
    Snap Lens Network Member Lens Studio Team

    Hi 19nsandiso,

    Thanks for reporting this. I'll follow up with you offline to see why this happens on your machine.

    Cheers,
    Kaitlyn

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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

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Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

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Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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