The forum on this site is closed for new comments and posts. Continue the conversation in our Snap AR Discord server.
شعار
  • Support
تسجيل الدخول

General

تابع منشورات جديدة منشورات وتعليقات جديدة

Ask questions, discuss topics, and help other creators

Lens Studio Learning
Lens Studio Live Schedule
Intermediate Classes
Download Example Projects
Tips and tricks!
إظهار الكل الكل المُخطط غير المخطط مكتمل تم الإجابة عليه بدون حالة الترتيب حسب المنشور الأحدث المنشور الأحدث النشاط الحديث الأصوات التعليقات
  • Why does Marker Tracking ask for height of the image marker?
    • Permanently deleted user
    • 18 فبراير، 2022 03:57
    0 تعليقات
  • DisplayName does not render on device
    • Eric Bintner
    • 17 فبراير، 2022 13:05
    • تم التحرير
    2 تعليقات
  • Collision Triggered Spawn
    • Dibyendu Saha
    • 17 فبراير، 2022 12:20
    0 تعليقات
  • Audience is not showing
    • deepakdeeps12
    • 17 فبراير، 2022 07:02
    • تم التحرير
    0 تعليقات
  • Can I make a filter to promote alcohol brand?
    • Permanently deleted user
    • 16 فبراير، 2022 17:16
    1 تعليق
  • export the lens
    • B.ilk6
    • 15 فبراير، 2022 21:31
    • تم التحرير
    0 تعليقات
  • losing subscribers.
    • Imikeeezy
    • 14 فبراير، 2022 23:17
    2 تعليقات
  • ملفي التعريفي العام
    • الجوهر
    • 14 فبراير، 2022 22:42
    0 تعليقات
  • ملفي التعريفي العام
    • الجوهر
    • 14 فبراير، 2022 22:40
    0 تعليقات
  • Convert ML Model using tf2onnx
    • Permanently deleted user
    • 14 فبراير، 2022 14:35
    0 تعليقات
  • World Mesh template - Hiding the original 3D Model?
    • Ines Hilz
    • 14 فبراير، 2022 10:49
    • تم التحرير
    1 تعليق
  • transparent hand
    • Permanently deleted user
    • 13 فبراير، 2022 20:39
    1 تعليق
  • App Crashed
    • Permanently deleted user
    • 12 فبراير، 2022 21:42
    4 تعليقات
  • Snapchat Asset Library Access
    • Moonsugar999
    • 12 فبراير، 2022 19:22
    0 تعليقات
  • Color Correction
    • Martin.olberg
    • 12 فبراير، 2022 15:57
    • تم التحرير
    5 تعليقات
  • Why MY Laptop Battery Drains suddenly?
    • Permanently deleted user
    • 12 فبراير، 2022 10:29
    0 تعليقات
  • Why MY Laptop Battery Drains suddenly?
    • Permanently deleted user
    • 12 فبراير، 2022 10:24
    4 تعليقات
  • need suggestion..
    • Permanently deleted user
    • 11 فبراير، 2022 13:10
    1 تعليق
  • Text Component not showing in SnapCam desktop
    • Permanently deleted user
    • 11 فبراير، 2022 03:28
    1 تعليق
  • new account from this site
    • rebwardlawar
    • 10 فبراير، 2022 18:39
    0 تعليقات
  • Project not Opened, Exception in Engine AnimatedTextureFileProvider invalid last key
    • Customer report
    • 10 فبراير، 2022 06:23
    1 تعليق
  • 3D - Blender: Bone Constraint Limit Rotation
    • ItzJustSamu
    • 10 فبراير، 2022 03:48
    2 تعليقات
  • Locked to 30FPS in Snap Camera
    • Permanently deleted user
    • 10 فبراير، 2022 03:22
    0 تعليقات
  • Congratulations to our friend @Emiliusvgs
    • abodlens
    • 8 فبراير، 2022 18:32
    3 تعليقات
  • lens not available in your region at this time
    • Kevinhabich
    • 8 فبراير، 2022 10:07
    6 تعليقات
  • How do I use the animation mixer to move seamlessly from one clip to the next?
    • danaan.dw
    • 7 فبراير، 2022 22:35
    2 تعليقات
  • Is it possible to make a lens to stop head tremor?
    • Joe S
    • 7 فبراير، 2022 17:13
    7 تعليقات
  • How to get verified?
    • sahil_saxena001
    • 7 فبراير، 2022 15:48
    1 تعليق
  • snapchat going to setting
    • Permanently deleted user
    • 7 فبراير، 2022 13:28
    2 تعليقات
  • Face stretch
    • suhas_vairage
    • 6 فبراير، 2022 12:57
    2 تعليقات
  • «
  • ‹
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • ›
  • »

We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

Back
Next Next Next Submit Issue Got It