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  • Hand Gestures
    • yanivnash
    • 27 مايو، 2020 22:11
    2 تعليقات
  • "Listening" Music Button
    • iam_jlu
    • 27 مايو، 2020 18:42
    6 تعليقات
  • Face Paint
    • Permanently deleted user
    • 27 مايو، 2020 15:51
    0 تعليقات
  • Lens Loads with Graphic at 400% size, changes to regular size the moment I mess with Z axis.
    • Permanently deleted user
    • 27 مايو، 2020 15:24
    • تم التحرير
    1 تعليق
  • Image Picker and 3D object
    • dannymarree
    • 27 مايو، 2020 08:52
    1 تعليق
  • Lens Stuck In Review (bug)
    • jawbite
    • 27 مايو، 2020 01:09
    0 تعليقات
  • "Something Went Wrong" Error
    • Permanently deleted user
    • 26 مايو، 2020 22:58
    2 تعليقات
  • Audio and video capture Problem
    • RodrigoMartinez
    • 26 مايو، 2020 22:59
    • تم التحرير
    3 تعليقات
  • Server Issues Push Via Server
    • ItzJustSamu
    • 26 مايو، 2020 22:27
    0 تعليقات
  • Crashing
    • ItzJustSamu
    • 26 مايو، 2020 18:31
    4 تعليقات
  • can i change the lens "profile picture" ?
    • Permanently deleted user
    • 26 مايو، 2020 18:04
    2 تعليقات
  • I hope to become a formal lens creator
    • athb.almsha3r
    • 26 مايو، 2020 13:56
    4 تعليقات
  • Trigger TweenTransform with Fullscreen template?
    • Permanently deleted user
    • 26 مايو، 2020 13:44
    0 تعليقات
  • Make background freeze.
    • Permanently deleted user
    • 26 مايو، 2020 13:40
    2 تعليقات
  • Enemy-Sticker
    • athb.almsha3r
    • 26 مايو، 2020 07:29
    0 تعليقات
  • Distorted Face
    • Permanently deleted user
    • 26 مايو، 2020 07:17
    0 تعليقات
  • Face Mesh Lens
    • Permanently deleted user
    • 26 مايو، 2020 07:14
    0 تعليقات
  • Lens studio is not working, when I open any project it opens to a blank window/page.
    • Nitika Ramesh
    • 26 مايو، 2020 06:12
    1 تعليق
  • Lens Studio
    • muhammed_artan
    • 26 مايو، 2020 04:50
    1 تعليق
  • sparkle blush lens
    • lost.fishhh
    • 26 مايو، 2020 03:59
    0 تعليقات
  • Hand rotation in Skeletal script
    • Adam Glassman
    • 26 مايو، 2020 00:12
    • تم التحرير
    1 تعليق
  • Snap object to door in real world
    • lord-vader
    • 25 مايو، 2020 22:03
    1 تعليق
  • accessing the body part's coordinates in the script
    • Permanently deleted user
    • 25 مايو، 2020 21:26
    • تم التحرير
    1 تعليق
  • Memorial DAY FIlter
    • Permanently deleted user
    • 25 مايو، 2020 21:15
    0 تعليقات
  • Hair segmentation per person
    • chazloreto
    • 25 مايو، 2020 19:39
    2 تعليقات
  • how to get particles to attach to a certain color?
    • artistbro6
    • 25 مايو، 2020 16:44
    3 تعليقات
  • how to get particles to attach to a certain color?
    • artistbro6
    • 25 مايو، 2020 16:44
    0 تعليقات
  • how to get particles to attach to a certain color?
    • artistbro6
    • 25 مايو، 2020 16:43
    0 تعليقات
  • permanent lens
    • Permanently deleted user
    • 25 مايو، 2020 15:28
    1 تعليق
  • Particles
    • Nitika Ramesh
    • 25 مايو، 2020 13:08
    3 تعليقات
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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