1. Community
2. General
3. Lens Studio crashes when trying to import a media file on new windows 10 update

Hey Balta.mg,Have you already tried reinstalling the latest version Lens Studio? If so, can you submit a ticket using Help > Report an Issue  so we can take a look at it?Cheers,Vincent

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• Vincent
• July 07, 2020 18:38

1. Community
2. General
3. Wrongly Rejected Lens

Hey nikhilodeon12,I'm going to open a ticket for you so we can get this looked at. Please copy down the Lens IDs for all the affected Lenses and keep an eye on your e-mail from Zendesk.Cheers,Vincent

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• Vincent
• July 06, 2020 23:58

1. Community
2. General
3. Video texture in segmentation controller not playing sometimes

Hey Jeremy, Can you provide a Lens ID and Lens Link so I can take a look at it?   Cheers, Vincent

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• Vincent
• July 02, 2020 23:37

1. Community
2. General
3. rejected for false reasons

Hey j.patn, I can take a look into it for you. Could you provide me your Lens ID?   Cheers, Vincent

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• Vincent
• July 02, 2020 20:31

1. Community
2. General
3. snapchat speedometer

Hi Simsmok, Thanks for the suggestion. This is not currently possible. I'll go ahead and add it to our list of feature requests.   Cheers, Vincent

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• Vincent
• July 02, 2020 18:32