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  • Beard
    • snapbyviko
    • August 19, 2021 00:02
    0 comments
  • new lenses try out j1 blue coce
    • ahmad_chiway
    • August 18, 2021 20:55
    0 comments
  • new lenses try out A5
    • ahmad_chiway
    • August 18, 2021 20:55
    0 comments
  • new LENSES TRY out a8 black and white
    • ahmad_chiway
    • August 18, 2021 20:53
    0 comments
  • X Devil Shadow - Lens
    • Permanently deleted user
    • August 18, 2021 18:00
    0 comments
  • Pink hair with glasses
    • snapbyviko
    • August 18, 2021 17:44
    0 comments
  • Thunder ( Ar,3d)
    • a.m3mri2
    • August 18, 2021 17:28
    1 comment
  • Rangda (3d)
    • a.m3mri2
    • August 18, 2021 17:05
    0 comments
  • EVA
    • Aloka
    • August 18, 2021 14:56
    0 comments
  • EVA
    • Aloka
    • August 18, 2021 14:56
    0 comments
  • Cracker light with glasses
    • snapbyviko
    • August 18, 2021 14:51
    0 comments
  • Love is lost
    • none
    • August 18, 2021 13:50
    3 comments
  • Audio lens
    • snapbyviko
    • August 18, 2021 13:12
    0 comments
  • Mouth Terror On Snapchat
    • Shcreation4
    • August 18, 2021 11:58
    0 comments
  • Crying Head On Snapchat
    • Shcreation4
    • August 18, 2021 11:51
    0 comments
  • Liquify lens
    • snapbyviko
    • August 18, 2021 11:34
    0 comments
  • Warm filter
    • snapbyviko
    • August 18, 2021 09:11
    0 comments
  • FUTURE
    • creatorwill
    • August 18, 2021 08:39
    2 comments
  • bald head mesh
    • Customer report
    • August 18, 2021 07:30
    0 comments
  • Distort
    • snapbyviko
    • August 18, 2021 04:26
    0 comments
  • Upload camera roll picture as snap
    • snapbyviko
    • August 18, 2021 02:47
    • Edited
    0 comments
  • look this my new work
    • zizoagha6
    • August 18, 2021 00:32
    1 comment
  • new effects look it !!!
    • zizoagha6
    • August 18, 2021 00:32
    2 comments
  • new sharp
    • zizoagha6
    • August 18, 2021 00:31
    0 comments
  • Soft peach
    • snapbyviko
    • August 18, 2021 00:20
    0 comments
  • Cheese Head 🧀
    • Permanently deleted user
    • August 17, 2021 23:17
    2 comments
  • Robobit
    • Permanently deleted user
    • August 17, 2021 22:07
    0 comments
  • Robobit
    • Permanently deleted user
    • August 17, 2021 22:07
    0 comments
  • Sphere Gears
    • Permanently deleted user
    • August 17, 2021 22:06
    0 comments
  • Fish hologram
    • Permanently deleted user
    • August 17, 2021 22:06
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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