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  • HDR Plus
    • Y3-j
    • April 19, 2022 18:20
    0 comments
  • Renad
    • Y3-j
    • April 19, 2022 18:13
    0 comments
  • Nature
    • Y3-j
    • April 19, 2022 18:12
    0 comments
  • Rahaf alqhtani
    • Y3-j
    • April 19, 2022 18:09
    0 comments
  • scanner
    • none
    • April 18, 2022 21:26
    0 comments
  • Skull
    • lizann.ibrahim
    • April 18, 2022 17:53
    0 comments
  • Love You (Korean Heart)
    • purvasha choudhari
    • April 18, 2022 05:32
    0 comments
  • Lans Games
    • Ww888pp
    • April 18, 2022 02:17
    0 comments
  • red with blue eye
    • Ww888pp
    • April 17, 2022 23:11
    0 comments
  • why this isn't working!!
    • Permanently deleted user
    • April 16, 2022 21:31
    0 comments
  • mosquee 3D
    • albra2201
    • April 16, 2022 17:18
    1 comment
  • High bun-curl
    • bagdellenok
    • April 16, 2022 14:39
    1 comment
  • lens for woman :)
    • Ww888pp
    • April 16, 2022 00:29
    0 comments
  • marker angel
    • Hsn4-4
    • April 15, 2022 21:21
    0 comments
  • VFX Graph
    • lizann.ibrahim
    • April 15, 2022 16:10
    0 comments
  • cute and beautiful lens
    • FROOS_3SL
    • April 15, 2022 07:13
    9 comments
  • lens for man
    • Ww888pp
    • April 14, 2022 23:16
    0 comments
  • Growing trees in your iPhone
    • Hsn4-4
    • April 14, 2022 17:24
    1 comment
  • For Fastlink Company
    • lizann.ibrahim
    • April 13, 2022 21:45
    0 comments
  • garng3oh ramadan
    • qatar4u
    • April 13, 2022 21:26
    • Edited
    0 comments
  • Film Beauty lens
    • Rohitmann132
    • April 13, 2022 16:41
    1 comment
  • Piggy Smash (Multiplayer)
    • Flat Pixel
    • April 13, 2022 15:58
    2 comments
  • GOLDEN HOUR
    • ramanjaura45
    • April 13, 2022 07:45
    0 comments
  • football lens
    • FROOS_3SL
    • April 13, 2022 04:22
    28 comments
  • Kisses
    • siebuhh0
    • April 12, 2022 19:19
    0 comments
  • cute burger face
    • siebuhh0
    • April 12, 2022 19:18
    0 comments
  • hydrodipped smiley red
    • siebuhh0
    • April 12, 2022 19:18
    0 comments
  • hydrodipped smiley
    • siebuhh0
    • April 12, 2022 19:17
    0 comments
  • smiley drip
    • siebuhh0
    • April 12, 2022 19:17
    0 comments
  • Smiiley face
    • siebuhh0
    • April 12, 2022 19:16
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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