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  • Coffee mode
    • dr1hsn
    • July 08, 2021 02:50
    3 comments
  • Kira Kira
    • z1nar
    • July 08, 2021 02:45
    3 comments
  • pixelated filter </3
    • megan thee bad bitch
    • July 08, 2021 02:19
    1 comment
  • cloud
    • iimaimounah
    • July 08, 2021 01:46
    2 comments
  • new LENSES 3d bob
    • ahmad_chiway
    • July 07, 2021 21:04
    1 comment
  • new LENSES 3d brick
    • ahmad_chiway
    • July 07, 2021 21:04
    1 comment
  • new LENSES airship
    • ahmad_chiway
    • July 07, 2021 21:01
    1 comment
  • Mood
    • klpa.a
    • July 07, 2021 20:16
    2 comments
  • Vintage Filter
    • klpa.a
    • July 07, 2021 19:23
    2 comments
  • Purple Sky
    • klpa.a
    • July 07, 2021 19:22
    1 comment
  • JACKBOYS
    • klpa.a
    • July 07, 2021 18:25
    1 comment
  • Renaissance Mirror Filter
    • megan thee bad bitch
    • July 07, 2021 16:30
    1 comment
  • New Facetime Filter :)
    • megan thee bad bitch
    • July 07, 2021 16:28
    0 comments
  • UEFA EURO2020 SEMIFINALS LENS
    • Regina Jasmine
    • July 07, 2021 16:27
    1 comment
  • sd
    • Abdullah0009
    • July 07, 2021 13:01
    2 comments
  • 4 colors
    • qatar4u
    • July 07, 2021 05:46
    1 comment
  • Aesthetic Cyan Orange
    • Yajan
    • July 07, 2021 03:29
    4 comments
  • New Facetime Filter <3
    • megan thee bad bitch
    • July 07, 2021 02:18
    3 comments
  • new lens!
    • grace.kalin
    • July 07, 2021 01:29
    • Edited
    2 comments
  • Emoji Match Ft Mike! Ahhhh This Was Sooo Much Fun! The Opportunity To Work With Such A Talented Human! Please Enjoy! (My Year Was Made)
    • Itzjustkazz
    • July 07, 2021 01:26
    4 comments
  • Thug Life
    • klpa.a
    • July 07, 2021 00:10
    2 comments
  • IDC
    • klpa.a
    • July 07, 2021 00:09
    1 comment
  • IDC
    • klpa.a
    • July 07, 2021 00:09
    0 comments
  • New Lines Fat face
    • Tp14k
    • July 07, 2021 00:07
    2 comments
  • Devil Face
    • Tp14k
    • July 07, 2021 00:04
    2 comments
  • New lens [Night bokeh]
    • Aboday.123
    • July 06, 2021 23:51
    4 comments
  • 3D Golden bull Try it now, it's worth a try, and share your opinion in the comments
    • Aboday.123
    • July 06, 2021 23:50
    4 comments
  • zombie jump lens with animated zombie character
    • Aboday.123
    • July 06, 2021 23:46
    1 comment
  • dancing soldiers A very special design lens, try it now
    • Aboday.123
    • July 06, 2021 23:44
    0 comments
  • zombie lens with animated zombie character
    • Aboday.123
    • July 06, 2021 23:43
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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