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  • Hal
    • ms8100🎇
    • September 06, 2020 17:08
    1 comment
  • Hal
    • ms8100🎇
    • September 06, 2020 17:08
    1 comment
  • "Geometry" - occluded box with shapes
    • uranus_silver
    • September 06, 2020 15:15
    1 comment
  • "Focus Sphere"
    • Permanently deleted user
    • September 06, 2020 14:21
    1 comment
  • Lens Rejected "Background Changer"
    • SirQu3ntin
    • September 06, 2020 11:26
    0 comments
  • Lens Rejected For Copyright (All Original Content)
    • nvto
    • September 06, 2020 05:41
    9 comments
  • What is this lmao (Mario Face Expressions /Neck Stimulation)
    • ItzJustSamu
    • September 06, 2020 04:59
    2 comments
  • Quote Snap Share - Add a quote to you favorite Snap
    • Sam Finding
    • September 15, 2020 01:12
    • Edited
    6 comments
  • MOACHA X
    • offcialmalcolm
    • September 05, 2020 23:30
    1 comment
  • Sticky Notes v2 - updated with categories
    • Sam Finding
    • September 05, 2020 18:09
    1 comment
  • Curve Statistics?
    • SirQu3ntin
    • September 05, 2020 15:47
    • Edited
    4 comments
  • Stay Signed in With Google
    • SirQu3ntin
    • September 11, 2020 15:07
    • Edited
    4 comments
  • Says oops no internet connection
    • lewisnhill
    • September 05, 2020 13:48
    1 comment
  • Big Matrix Multiplication(Heavy Calculation)
    • Permanently deleted user
    • September 05, 2020 02:16
    0 comments
  • Intrested in knowing when "Subscribe" appears on my name
    • ryan_d00f
    • September 04, 2020 20:14
    3 comments
  • Deforming materials in Material Editor
    • RYΛN SHIELDS
    • September 04, 2020 19:49
    • Edited
    1 comment
  • face mask wobly
    • Permanently deleted user
    • September 04, 2020 16:58
    1 comment
  • face mask hair
    • Permanently deleted user
    • September 04, 2020 16:57
    3 comments
  • Kira Kira
    • qatar4u
    • September 04, 2020 14:17
    2 comments
  • about Lens
    • Jaskaran Badesha
    • September 04, 2020 07:24
    6 comments
  • lens questions
    • Shcreation4
    • September 04, 2020 05:48
    5 comments
  • New lens
    • r-aqqq
    • September 04, 2020 00:27
    1 comment
  • New lens
    • r-aqqq
    • September 04, 2020 00:28
    • Edited
    1 comment
  • [Tutorial] How to change opacity of a LUT in lens studio
    • lottaacne
    • September 03, 2020 21:36
    • Edited
    2 comments
  • ROSEATE #4 on trending
    • offcialmalcolm
    • September 03, 2020 21:13
    3 comments
  • Flower Girl Filter
    • lottaacne
    • September 03, 2020 15:30
    1 comment
  • Center Axis of 3D Model?
    • Chris Manzione
    • September 03, 2020 15:25
    3 comments
  • Make up
    • shruti_devkule
    • September 03, 2020 10:57
    3 comments
  • scripting
    • priynshu.chouhn
    • September 03, 2020 09:55
    4 comments
  • Smoke
    • Permanently deleted user
    • September 03, 2020 09:42
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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