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  • How can I put website's link on my filters profile.
    • Permanently deleted user
    • January 20, 2021 07:43
    0 comments
  • Orange Light
    • gkalra321
    • January 20, 2021 06:59
    2 comments
  • First ML lenses - Yugioh inspired serie
    • Permanently deleted user
    • January 20, 2021 20:28
    • Edited
    0 comments
  • FitnessTaycoon-A
    • Ahmed_amado
    • January 19, 2021 20:38
    0 comments
  • LiDAR ground segmentation
    • SirQu3ntin
    • January 19, 2021 19:41
    2 comments
  • drippy smile
    • sargun_datway1
    • January 19, 2021 19:26
    1 comment
  • cash stickers
    • sargun_datway1
    • January 19, 2021 19:25
    1 comment
  • Tiger
    • Helena Bahdzel
    • January 22, 2021 21:44
    • Edited
    3 comments
  • HOW TO GET THE SHARPEN EFFECT IN LENS STUDIO *See Examples* Cr:mueeha
    • gorkem kaplan
    • January 19, 2021 12:43
    1 comment
  • airplane window lens
    • daw-v
    • January 19, 2021 11:15
    2 comments
  • BULB GLOW
    • vaibhavj_20
    • January 19, 2021 10:03
    2 comments
  • UPSIDE DOWN
    • vaibhavj_20
    • January 19, 2021 10:00
    3 comments
  • VOGUE
    • vaibhavj_20
    • January 19, 2021 09:59
    3 comments
  • TEAL
    • vaibhavj_20
    • January 19, 2021 09:57
    3 comments
  • AZURE
    • vaibhavj_20
    • January 19, 2021 09:56
    3 comments
  • Can we create technologies related filter?
    • Permanently deleted user
    • January 19, 2021 10:16
    • Edited
    3 comments
  • Ok but thank you for 300k views! "Melted Face"
    • Permanently deleted user
    • January 19, 2021 09:09
    4 comments
  • Five colors lens
    • daw-v
    • January 19, 2021 08:21
    3 comments
  • Mood Lense
    • jack_sparrow203
    • January 19, 2021 07:30
    3 comments
  • The ability for stickers to conform to the shape of an object
    • Permanently deleted user
    • January 19, 2021 06:04
    3 comments
  • Can't view total analytics?
    • norimous
    • January 19, 2021 01:30
    1 comment
  • LOGIN & publish buttons not responding? Please fix
    • Clemo.official
    • January 18, 2021 18:53
    1 comment
  • طلب توثيق
    • khalifa_3d
    • January 18, 2021 18:09
    1 comment
  • No Light lens
    • slomlife
    • January 18, 2021 16:37
    4 comments
  • Sang for tva
    • lolo.lovisa
    • January 18, 2021 15:11
    4 comments
  • illustrator - SnapMl
    • saqib_m55
    • January 18, 2021 14:02
    3 comments
  • Hearts-and-stars
    • athb.almsha3r
    • January 18, 2021 10:54
    6 comments
  • Butterfly-heart
    • athb.almsha3r
    • January 18, 2021 10:52
    6 comments
  • 2-Eyes-Cat
    • athb.almsha3r
    • January 18, 2021 10:51
    6 comments
  • Hypno-Glasses
    • athb.almsha3r
    • January 18, 2021 10:49
    3 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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