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  • Berlin lens
    • Maitham911
    • May 25, 2021 13:40
    3 comments
  • 3D eyelashes
    • Permanently deleted user
    • May 25, 2021 09:50
    4 comments
  • iphone camera lens
    • Maitham911
    • May 25, 2021 09:40
    • Edited
    3 comments
  • Smash or hit something lens
    • Permanently deleted user
    • May 25, 2021 07:54
    0 comments
  • Bokeh VFX
    • iimaimounah
    • May 25, 2021 04:09
    8 comments
  • Pink Flame | SnapML
    • Permanently deleted user
    • May 25, 2021 02:14
    2 comments
  • Music Equalizer
    • Itsdasan1
    • May 25, 2021 00:37
    1 comment
  • Lens not working on Snap Camera
    • Permanently deleted user
    • May 25, 2021 00:24
    3 comments
  • NOEEN
    • Abdullah0009
    • May 24, 2021 23:44
    1 comment
  • Deep Space | SnapML
    • Permanently deleted user
    • May 24, 2021 23:40
    4 comments
  • Carved in Stone | SnapML
    • Permanently deleted user
    • May 24, 2021 23:01
    5 comments
  • Blurry Flame | SnapML
    • Permanently deleted user
    • May 24, 2021 22:59
    6 comments
  • Lens
    • adskhalifa
    • May 24, 2021 22:57
    1 comment
  • Combining two existing lenses? Willing to pay for help!
    • Permanently deleted user
    • May 24, 2021 22:15
    2 comments
  • My new lens Smooth Day please share with your friends
    • Krishna Bhagwagar
    • May 24, 2021 21:48
    3 comments
  • Clouds Lens
    • Maitham911
    • May 24, 2021 21:13
    3 comments
  • Lens studio
    • adskhalifa
    • May 24, 2021 21:00
    3 comments
  • Silhouette Lens
    • Maitham911
    • May 24, 2021 20:58
    2 comments
  • Sunday Lense
    • Maitham911
    • May 24, 2021 20:50
    1 comment
  • Sunday Lense
    • Maitham911
    • May 24, 2021 20:50
    2 comments
  • A5 try it a new lenses for face
    • ahmad_chiway
    • May 24, 2021 20:46
    1 comment
  • A5 a new lenses for face
    • ahmad_chiway
    • May 24, 2021 20:45
    1 comment
  • A4 new lense for face
    • ahmad_chiway
    • May 24, 2021 20:42
    2 comments
  • burning fire | a Lens created by me
    • Permanently deleted user
    • May 24, 2021 20:18
    6 comments
  • [Hair & Mask] Blue Monster on Snapchat !
    • Maxime
    • May 24, 2021 19:31
    7 comments
  • Superzoom With Fire 🔥 Lens
    • ibra
    • May 24, 2021 18:57
    3 comments
  • Subscription from each lens
    • Awaischorahi
    • May 24, 2021 16:23
    2 comments
  • ocean waves | a Lens made by me
    • Permanently deleted user
    • May 24, 2021 15:48
    1 comment
  • One Liners
    • gopy0786
    • May 24, 2021 14:15
    2 comments
  • UNSAID
    • gopy0786
    • May 24, 2021 14:11
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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