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  • KRD Beauty
    • Aloka
    • June 02, 2021 00:44
    1 comment
  • How to Add Face Features on an Image in Lens Studio
    • Brandon / Apoc
    • June 02, 2021 00:40
    3 comments
  • red on red on red
    • Harpx0
    • June 01, 2021 22:48
    5 comments
  • Reducing Lens Size
    • Permanently deleted user
    • June 01, 2021 21:08
    1 comment
  • new lenses try out apple face
    • ahmad_chiway
    • June 01, 2021 19:37
    1 comment
  • new lenses try out moon
    • ahmad_chiway
    • June 01, 2021 19:35
    3 comments
  • new lenses try out banana face
    • ahmad_chiway
    • June 01, 2021 19:33
    3 comments
  • KRD Beauty
    • Aloka
    • June 01, 2021 18:59
    0 comments
  • Light
    • Permanently deleted user
    • June 01, 2021 18:23
    3 comments
  • {Tutorial} How to Put the User Inside a Car!
    • Noah Lupowitz
    • June 01, 2021 18:23
    • Edited
    0 comments
  • Fruit head lens: a fruit set that changes with a click
    • Maha
    • June 01, 2021 17:09
    3 comments
  • New Lens "Mocha"
    • sevar
    • June 01, 2021 16:59
    5 comments
  • My lenses are not joining the trend
    • a.m3mri2
    • June 01, 2021 16:53
    2 comments
  • Wonderful lens that you really feel in the depths of the ocean
    • Maha
    • June 01, 2021 16:48
    4 comments
  • Window Shadow
    • deepakdeeps12
    • June 01, 2021 15:50
    4 comments
  • Zoom Blur Effect
    • deepakdeeps12
    • June 01, 2021 15:47
    3 comments
  • Pink Pastel - With Beauty
    • gagzslach
    • June 01, 2021 15:41
    4 comments
  • Mars Alien [Animated 3D]
    • nea
    • June 01, 2021 15:27
    5 comments
  • Bongocat v1
    • mr_dorvi
    • June 01, 2021 14:37
    2 comments
  • FOXPRO COOL : ) Robot Attck BENDER
    • Foxpro
    • June 01, 2021 14:37
    5 comments
  • Looking Glass Holo [Animated 3D]
    • nea
    • June 01, 2021 14:12
    5 comments
  • check out the og vampire diaries one
    • shravaniman
    • June 01, 2021 13:45
    1 comment
  • New Lens - Valarous https://www.snapchat.com/unlock/?type=SNAPCODE&uuid=8eda661f3981482d8134b670823a1f83&metadata=01
    • Permanently deleted user
    • June 01, 2021 11:00
    • Edited
    2 comments
  • Connected Lenses
    • k540076
    • June 01, 2021 10:27
    • Edited
    1 comment
  • Deleted Images
    • Permanently deleted user
    • June 01, 2021 09:54
    • Edited
    0 comments
  • Platypus Perry
    • karanpadhiar21
    • June 01, 2021 08:14
    4 comments
  • check out "golden hour grain"
    • shravaniman
    • June 01, 2021 07:32
    3 comments
  • https://www.snapchat.com/unlock/?type=SNAPCODE&uuid=ae33413bf7804e59a5ec08ac5f1c7552&metadata=01
    • a.m3mri2
    • June 01, 2021 07:13
    2 comments
  • Naruto mask
    • mr_dorvi
    • June 01, 2021 06:10
    4 comments
  • Meme face😂
    • mr_dorvi
    • June 01, 2021 06:09
    4 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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