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  • NEW LENSES TRY OUT A20
    • ahmad_chiway
    • July 02, 2021 16:54
    0 comments
  • NEW LENSES TRY OUT 3D GOLF BALL
    • ahmad_chiway
    • July 02, 2021 16:53
    1 comment
  • y2k aesthetic (trend)
    • saqib_m55
    • July 02, 2021 16:22
    2 comments
  • Hearts Mood
    • Wasim Ghole
    • July 12, 2021 06:07
    • Edited
    2 comments
  • Browney
    • viiishu_07
    • July 02, 2021 13:58
    2 comments
  • Skiny
    • viiishu_07
    • July 02, 2021 13:56
    1 comment
  • This Was Fun To Make!!
    • Itzjustkazz
    • July 02, 2021 13:53
    1 comment
  • No Snap Camera for output
    • Permanently deleted user
    • July 02, 2021 11:08
    3 comments
  • NEW LENS (Color changing slider)
    • yuv1i
    • July 02, 2021 11:06
    1 comment
  • Triggered Red Eyes
    • yajanrjoshi
    • July 02, 2021 10:23
    3 comments
  • Orange Flok
    • viiishu_07
    • July 02, 2021 09:42
    2 comments
  • Orange Flog
    • viiishu_07
    • July 02, 2021 09:37
    4 comments
  • I've Been Practice With The Material Editor.
    • Itzjustkazz
    • July 02, 2021 06:37
    3 comments
  • Try My Auntie Tay Twerk Lens ๐Ÿ˜Š
    • Itzjustkazz
    • July 02, 2021 06:37
    0 comments
  • DRAGON V-2 MOST AMAZING LENS
    • jeetnarang20
    • July 02, 2021 06:31
    0 comments
  • Hi all lens creators try my new lens that is best in my openion
    • v3nlc
    • July 02, 2021 06:25
    0 comments
  • Earth , Luna , Venus ( VR lens )
    • capitalist.io
    • July 02, 2021 06:13
    0 comments
  • Pink outline (snapchat ML)
    • capitalist.io
    • July 02, 2021 05:57
    • Edited
    2 comments
  • X7 Bright
    • Adnanelbalushi
    • July 02, 2021 05:50
    4 comments
  • [Tutorial] GROVE STREET LENS
    • FADI MATURY
    • July 02, 2021 04:36
    3 comments
  • Facetime With Charli!
    • Itzjustkazz
    • July 02, 2021 03:40
    1 comment
  • Foot Tracking Template Model Problem
    • Permanently deleted user
    • July 02, 2021 02:04
    0 comments
  • [TEMPLATE] Custom Slider
    • nea
    • July 01, 2021 23:57
    • Edited
    25 comments
  • [Tutorial] How to do a long nose in Snap AR (Lens Studio)
    • FADI MATURY
    • July 01, 2021 23:35
    3 comments
  • Basketball Spin (Animation) [3D]
    • nea
    • July 01, 2021 23:22
    6 comments
  • Face zooming [Trending Lens]
    • nea
    • July 01, 2021 23:21
    4 comments
  • LLAX (Animation) [3D]
    • nea
    • July 01, 2021 23:18
    4 comments
  • Magnifid Eyes
    • nea
    • July 01, 2021 23:16
    3 comments
  • New makeup lens ๐Ÿ”ฅ
    • a.m3mri2
    • July 01, 2021 22:31
    0 comments
  • new lenses try out ciao
    • ahmad_chiway
    • July 01, 2021 20:20
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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