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  • New LENSES TRY OUT NO effect
    • ahmad_chiway
    • September 03, 2021 11:46
    0 comments
  • New LENSES TRY OUT LOKE
    • ahmad_chiway
    • September 03, 2021 11:45
    0 comments
  • นีน่า
    • Permanently deleted user
    • September 03, 2021 09:00
    0 comments
  • Shoulder lens
    • snapbyviko
    • September 03, 2021 08:52
    0 comments
  • 3d body
    • snapbyviko
    • September 03, 2021 06:03
    0 comments
  • fps lentos
    • Permanently deleted user
    • September 03, 2021 01:09
    1 comment
  • سەبسکرایبم بکەن
    • hama.emad21
    • September 03, 2021 00:09
    0 comments
  • Spinner (Ar,3d)
    • a.m3mri2
    • September 02, 2021 21:45
    0 comments
  • SoftWestern Makeup
    • ipreeeto5
    • September 02, 2021 20:43
    2 comments
  • Fade Makeup
    • ramanjaura45
    • September 02, 2021 20:29
    1 comment
  • Purple Shade
    • ramanjaura45
    • September 02, 2021 20:25
    0 comments
  • Black t-shirt
    • snapbyviko
    • September 02, 2021 13:36
    0 comments
  • [3d body mesh] Water dress
    • Maxime
    • September 02, 2021 13:17
    1 comment
  • New Invisible Segmentation Asset (Only for Creators?) but I can't find that in the assets
    • Friso Scheffler
    • September 22, 2021 09:36
    • Edited
    5 comments
  • CYBER V2
    • yuv1i
    • September 02, 2021 06:38
    0 comments
  • new LENSES TRY out yoop face
    • ahmad_chiway
    • September 02, 2021 06:05
    0 comments
  • new LENSES TRY out foxxe face
    • ahmad_chiway
    • September 02, 2021 06:04
    0 comments
  • new LENSES TRY out 3face funy
    • ahmad_chiway
    • September 02, 2021 06:04
    0 comments
  • New LENSES TRY out haptr
    • ahmad_chiway
    • September 02, 2021 06:04
    0 comments
  • new LENSES TRY OUT I'm the evil
    • ahmad_chiway
    • September 02, 2021 06:03
    0 comments
  • new LENSES TRY OUT mozilla 3d
    • ahmad_chiway
    • September 02, 2021 06:03
    0 comments
  • new LENSES TRY OUT smel 3d
    • ahmad_chiway
    • September 02, 2021 06:02
    0 comments
  • new LENSES TRY OUT 3d bob
    • ahmad_chiway
    • September 02, 2021 06:02
    0 comments
  • new LENSES TRY OUT 3d brick
    • ahmad_chiway
    • September 02, 2021 06:01
    0 comments
  • new LENSES TRY OUT airship
    • ahmad_chiway
    • September 02, 2021 06:01
    0 comments
  • new LENSES TRY OUT a24
    • ahmad_chiway
    • September 02, 2021 06:00
    0 comments
  • new LENSES TRY OUT lemon FACE
    • ahmad_chiway
    • September 02, 2021 06:00
    0 comments
  • EVAPORATE
    • creatorwill
    • September 02, 2021 05:56
    1 comment
  • My Portfolio!
    • devin_vasavong
    • September 02, 2021 04:24
    1 comment
  • Plague mask (Animated Object + Head Binding)
    • xinatorr
    • September 02, 2021 04:24
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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