The forum on this site is closed for new comments and posts. Continue the conversation in our Snap AR Discord server.
Logo
  • Support
Sign in

All community posts

Show topics Show all posts
Show no status All Planned Not planned Completed Answered No status Sort by newest post Newest post Recent activity Votes Comments
  • THE CHOSEN ONE
    • creatorwill
    • October 08, 2021 04:29
    0 comments
  • Do Lens Creator also get Verified by Snapchat?
    • Permanently deleted user
    • October 07, 2021 17:17
    2 comments
  • Navratri
    • Permanently deleted user
    • October 07, 2021 17:04
    0 comments
  • Spooky Horns for spooky season
    • Permanently deleted user
    • October 07, 2021 16:56
    4 comments
  • “BASEBALL GIRL”
    • snapbyviko
    • October 07, 2021 15:40
    1 comment
  • Running into an error with VFX
    • Permanently deleted user
    • October 07, 2021 12:45
    1 comment
  • Stars
    • k_atakorah19
    • October 07, 2021 11:18
    0 comments
  • Hair simulation
    • Permanently deleted user
    • October 07, 2021 11:08
    0 comments
  • Skull Calavera Tradicion
    • Permanently deleted user
    • October 07, 2021 07:04
    1 comment
  • “CUTE GIRL”
    • snapbyviko
    • October 07, 2021 05:44
    0 comments
  • app ghép mặt không có hay có?
    • thu hoai
    • October 07, 2021 00:59
    0 comments
  • My New lens (Mask)
    • Hede.abdulrahim
    • October 06, 2021 23:59
    1 comment
  • My New lens!!
    • Hede.abdulrahim
    • October 06, 2021 23:43
    0 comments
  • hallowen
    • adskhalifa
    • October 06, 2021 23:08
    0 comments
  • halloween filter
    • adskhalifa
    • October 06, 2021 23:07
    0 comments
  • ASTRO LENS
    • k_atakorah19
    • October 06, 2021 23:01
    • Edited
    0 comments
  • heart Mask
    • Permanently deleted user
    • October 06, 2021 17:54
    0 comments
  • Hand Joins
    • Permanently deleted user
    • October 06, 2021 17:54
    0 comments
  • Stars Tato
    • Permanently deleted user
    • October 06, 2021 17:53
    0 comments
  • Fire Watch
    • Permanently deleted user
    • October 06, 2021 17:53
    0 comments
  • Galaxy VFX Mask
    • lizann.ibrahim
    • October 06, 2021 14:52
    0 comments
  • Multiple Face
    • lizann.ibrahim
    • October 06, 2021 14:51
    0 comments
  • Cry Baby
    • lizann.ibrahim
    • October 06, 2021 14:50
    0 comments
  • Wood Face
    • lizann.ibrahim
    • October 06, 2021 14:49
    0 comments
  • Lens Studio like service library?
    • Permanently deleted user
    • October 06, 2021 13:57
    • Edited
    3 comments
  • check out "debacle"
    • shravaniman
    • October 06, 2021 12:14
    0 comments
  • HALLOWEEN EYES
    • snapbyviko
    • October 06, 2021 01:29
    1 comment
  • My First Lens!
    • Permanently deleted user
    • October 05, 2021 17:52
    0 comments
  • VHS 2 same the last one but i add some edit
    • iimaimounah
    • October 05, 2021 17:32
    1 comment
  • "Galactic Astronaut"
    • Permanently deleted user
    • October 05, 2021 17:05
    1 comment
  • «
  • ‹
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • ›
  • »

We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

Back
Next Next Next Submit Issue Got It