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  • Tutorial Screen Image and Color Correction💗
    • willys :)
    • October 19, 2021 06:42
    • Edited
    2 comments
  • “CRYING GIRL 😢”
    • snapbyviko
    • October 11, 2021 04:40
    0 comments
  • HDR
    • aloka_official
    • October 11, 2021 03:56
    0 comments
  • Convex Mirror
    • hevalz
    • October 11, 2021 01:23
    2 comments
  • grunge cat lens
    • Permanently deleted user
    • October 10, 2021 21:37
    0 comments
  • Tail
    • Jorik Rosa
    • October 10, 2021 19:06
    1 comment
  • Playing GIF for once doesn't work
    • Tayis
    • October 10, 2021 13:26
    3 comments
  • “HALLOWEEN CROWN”
    • snapbyviko
    • October 10, 2021 13:20
    0 comments
  • Unable to delete snapchat spotlight public profile
    • lavishjassal1
    • October 10, 2021 09:49
    5 comments
  • Reality human
    • Permanently deleted user
    • October 10, 2021 06:14
    0 comments
  • New filter
    • willys :)
    • October 10, 2021 06:00
    2 comments
  • “PORTFOLIO”
    • snapbyviko
    • October 10, 2021 02:33
    0 comments
  • snapchat prob
    • Permanently deleted user
    • October 09, 2021 19:42
    0 comments
  • “Portfolio”
    • snapbyviko
    • October 09, 2021 17:59
    0 comments
  • Yougraph New Lens 23 million views
    • yougraph
    • October 09, 2021 16:12
    0 comments
  • Golden Eyes
    • yougraph
    • October 09, 2021 16:11
    0 comments
  • Violet Lens
    • yougraph
    • October 09, 2021 15:54
    0 comments
  • Can't use Remove Beard filter on Snap Camera
    • theephungg
    • October 09, 2021 14:51
    1 comment
  • “FIRE 🔥”
    • snapbyviko
    • October 09, 2021 12:28
    2 comments
  • Butterfly Glasses 🦋👓
    • eren892
    • October 09, 2021 09:47
    • Edited
    0 comments
  • Diamond Implant 💎🩸
    • eren892
    • October 09, 2021 09:35
    • Edited
    0 comments
  • trying to do a game where a character move in all directions when I move the camera
    • Kartik Natekar
    • October 09, 2021 07:17
    • Edited
    2 comments
  • New filter
    • willys :)
    • October 08, 2021 23:53
    2 comments
  • DANCING SQUID GAME
    • justin.crx
    • October 08, 2021 20:21
    0 comments
  • Subscribers are unable to see my posts
    • Permanently deleted user
    • April 18, 2022 18:34
    • Edited
    0 comments
  • “PIZZA LOVE”
    • snapbyviko
    • October 08, 2021 14:24
    0 comments
  • WATERMELON
    • justin.crx
    • October 08, 2021 12:56
    0 comments
  • Ghost House
    • Daria Vishnyakova
    • October 08, 2021 09:38
    0 comments
  • Bokeh/Blur
    • shahumeen
    • October 08, 2021 07:50
    0 comments
  • “CSK CRICKET HELMET”
    • snapbyviko
    • October 08, 2021 05:29
    2 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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