The forum on this site is closed for new comments and posts. Continue the conversation in our Snap AR Discord server.
Logo
  • Support
Sign in

All community posts

Show topics Show all posts
Show no status All Planned Not planned Completed Answered No status Sort by newest post Newest post Recent activity Votes Comments
  • Korean Creamy 2.0
    • realbakari
    • October 16, 2021 13:46
    0 comments
  • Floating Flower
    • realbakari
    • October 16, 2021 13:45
    0 comments
  • Horror Lens
    • Customer report
    • October 16, 2021 12:47
    0 comments
  • fisheye
    • adskhalifa
    • October 16, 2021 11:41
    0 comments
  • Routine
    • ramanjaura45
    • October 16, 2021 10:59
    0 comments
  • Body mesh intercepting with Outer mesh?
    • anna belle
    • October 16, 2021 10:28
    5 comments
  • “CHEESY 🧀 HEAD”
    • snapbyviko
    • October 16, 2021 06:18
    • Edited
    0 comments
  • How to use the lens?
    • Permanently deleted user
    • October 16, 2021 05:32
    0 comments
  • NEED A FIX! My system camera stopped working after using snap cam for a while
    • Permanently deleted user
    • October 16, 2021 05:10
    2 comments
  • Cheesy head
    • snapbyviko
    • October 16, 2021 04:40
    0 comments
  • “Cheese🧀”
    • snapbyviko
    • October 16, 2021 04:38
    • Edited
    0 comments
  • “CHEESE🧀🧀 ON HEAD”
    • snapbyviko
    • October 16, 2021 04:34
    0 comments
  • “CHEESE 🧀🧀 HEAD”
    • snapbyviko
    • October 16, 2021 04:33
    • Edited
    0 comments
  • hi teamsnap chat plaese help me sow heis gavw goldn star snap chat plaese
    • azha_officiall
    • October 16, 2021 01:44
    2 comments
  • How do I show my eyes clearly through my lens?
    • TheOldestNewb
    • October 15, 2021 22:23
    1 comment
  • Portal lenses- user isn’t moving
    • Atom
    • October 15, 2021 17:38
    • Edited
    3 comments
  • GLITCH GLOW
    • justin.crx
    • October 15, 2021 14:12
    0 comments
  • Sharp HDR
    • lizann.ibrahim
    • October 15, 2021 13:34
    0 comments
  • Truth Or Dare
    • Wasim Ghole
    • October 15, 2021 08:25
    0 comments
  • Spiral kaleidoscope
    • Wasim Ghole
    • October 15, 2021 08:22
    0 comments
  • Zombie Tracking
    • abhinav1285
    • October 15, 2021 08:01
    0 comments
  • BLUE INDIE
    • justin.crx
    • October 14, 2021 22:16
    • Edited
    1 comment
  • Snap Camera couldn't download
    • Irmarie
    • October 14, 2021 21:48
    2 comments
  • Problem with Facial Expressions
    • Permanently deleted user
    • October 14, 2021 19:27
    3 comments
  • Post effects 64x64 need help
    • minimasina
    • October 14, 2021 14:52
    4 comments
  • Swipe UI Menu
    • Dayle
    • October 14, 2021 13:52
    0 comments
  • GOOD VIBEZ
    • justin.crx
    • October 14, 2021 12:59
    0 comments
  • BURNING HEART
    • justin.crx
    • October 14, 2021 12:56
    0 comments
  • “WHITE FACE”
    • snapbyviko
    • October 14, 2021 06:33
    0 comments
  • Fit cap to head
    • Eric Aubuchon11
    • October 14, 2021 05:07
    • Edited
    4 comments
  • «
  • ‹
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • ›
  • »

We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

Back
Next Next Next Submit Issue Got It