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  • Security of lenses?
    • Permanently deleted user
    • December 14, 2021 10:46
    0 comments
  • object position hand tracking
    • Permanently deleted user
    • December 14, 2021 10:11
    2 comments
  • Cannot instantiate objects with particle materials
    • Bart T.
    • December 14, 2021 04:46
    2 comments
  • “Leaf Ears”
    • snapbyviko
    • December 14, 2021 02:13
    1 comment
  • Find this filter!
    • Andie Thompson
    • December 14, 2021 01:36
    0 comments
  • help!I can't open the template
    • Permanently deleted user
    • December 13, 2021 21:14
    1 comment
  • Lens freezes when playing audio
    • Bart T.
    • December 13, 2021 21:02
    1 comment
  • World Transformer with LiDAR world mesh... style your surroundings with any photo from your camera roll !!!
    • Permanently deleted user
    • December 13, 2021 19:22
    0 comments
  • AudioListener on main camera breaks audio in Snap app?
    • Bart T.
    • December 13, 2021 18:29
    0 comments
  • [Clothes & Body mesh] 70s outfit on Snapchat !
    • Maxime
    • December 13, 2021 15:01
    1 comment
  • Mystic Purple Sunset
    • realbakari
    • December 13, 2021 13:03
    0 comments
  • Science Fiction
    • realbakari
    • December 13, 2021 13:03
    0 comments
  • Red Afternoon
    • realbakari
    • December 13, 2021 13:02
    0 comments
  • Newspaper
    • realbakari
    • December 13, 2021 13:02
    0 comments
  • Old West
    • realbakari
    • December 13, 2021 13:01
    0 comments
  • Night King
    • realbakari
    • December 13, 2021 13:01
    0 comments
  • Christmas Teddy
    • realbakari
    • December 13, 2021 13:01
    0 comments
  • Fresh Light
    • realbakari
    • December 13, 2021 13:00
    0 comments
  • Cool Santa
    • realbakari
    • December 13, 2021 13:00
    0 comments
  • 3D Parkour (Tech Demo) | a Lens made by me
    • Permanently deleted user
    • December 13, 2021 14:02
    • Edited
    1 comment
  • Why Marker in Snap Camera does not work?
    • Roman Ayp
    • December 13, 2021 12:33
    4 comments
  • Diving helmet
    • Permanently deleted user
    • December 13, 2021 12:17
    2 comments
  • 3D zombie model
    • Permanently deleted user
    • December 13, 2021 10:01
    1 comment
  • 3D creation
    • Permanently deleted user
    • December 13, 2021 09:56
    • Edited
    1 comment
  • Is it possible to set per-instance material properties (baseColor)?
    • Bart T.
    • December 13, 2021 07:41
    5 comments
  • Head in a Bubble
    • Balraj Bains
    • December 13, 2021 06:34
    1 comment
  • Creating content that is triggered when the mouth is opened.
    • Permanently deleted user
    • December 13, 2021 06:21
    0 comments
  • fish eye
    • Permanently deleted user
    • December 13, 2021 05:45
    3 comments
  • Smooth Tan
    • alexficarrotta
    • December 13, 2021 03:02
    1 comment
  • Spider Man Mask 2
    • Sofunnyvidz
    • December 12, 2021 19:24
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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