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  • Good Morning
    • as13_23
    • December 18, 2021 21:40
    0 comments
  • Helo Day and Time
    • as13_23
    • December 18, 2021 21:39
    0 comments
  • Video from album
    • as13_23
    • December 18, 2021 21:37
    0 comments
  • 15
    • as13_23
    • December 18, 2021 21:34
    0 comments
  • Check out my new lens Merry Christmas
    • snapbyviko
    • December 18, 2021 14:13
    1 comment
  • No eyebrows
    • yajanrjoshi
    • December 18, 2021 08:50
    7 comments
  • الفايز للعطور
    • alfayezperf_ksa
    • December 18, 2021 08:16
    3 comments
  • Gold Star Who deserves?
    • deema1889
    • December 18, 2021 06:06
    29 comments
  • Check out my new Christmas Lens!
    • sharkyfishes
    • December 17, 2021 23:04
    2 comments
  • Path following Person // set position in space
    • Permanently deleted user
    • December 17, 2021 17:57
    0 comments
  • [Clothes & Body mesh] Basketball jersey on Snapchat !
    • Maxime
    • December 17, 2021 17:31
    2 comments
  • Color correction preset
    • ashcole0035
    • December 17, 2021 06:26
    1 comment
  • 𝚟𝚎𝚛𝚒𝚏𝚒𝚎𝚍 𝚜𝚝𝚊𝚛 ☆
    • ii_pusheen
    • December 17, 2021 02:26
    1 comment
  • 𝑆𝑇𝐴𝑅 𝑚𝑎𝑔𝑎𝑧𝑖𝑛𝑒 𝑓𝑖𝑙𝑡𝑒𝑟
    • ii_pusheen
    • December 17, 2021 00:41
    1 comment
  • barbed wire lens
    • Permanently deleted user
    • December 16, 2021 18:08
    1 comment
  • Days Until Christmas
    • ashcole0035
    • December 16, 2021 16:29
    0 comments
  • how do i decrease the particles speed
    • rubal 17
    • December 16, 2021 10:08
    6 comments
  • Baseball cap shadow mesh
    • HelloFrancisco
    • December 16, 2021 04:49
    5 comments
  • korn freak on a leash lens
    • Permanently deleted user
    • December 16, 2021 00:58
    1 comment
  • error
    • Permanently deleted user
    • December 15, 2021 17:47
    1 comment
  • How do I change the brightness of Lens
    • Permanently deleted user
    • December 15, 2021 14:45
    2 comments
  • Continuous 3d Rotation Value
    • Jhonnel Pica
    • December 15, 2021 14:04
    • Edited
    6 comments
  • Lens works on computer preview and phone but...
    • Anszi Panszi
    • December 15, 2021 09:55
    2 comments
  • Plane detection only works on iOS devices?
    • Bart T.
    • December 15, 2021 09:06
    2 comments
  • Verified Star
    • deepakdeeps12
    • December 15, 2021 08:25
    1 comment
  • Snap Camera/Streamlabs
    • atay158
    • December 15, 2021 04:41
    1 comment
  • Snappy Holidays!! - New Lens
    • Adem Senq :
    • December 14, 2021 19:48
    1 comment
  • Multiple 3D Body Tracking
    • Permanently deleted user
    • December 14, 2021 15:29
    1 comment
  • Thumb problem
    • Anszi Panszi
    • December 14, 2021 14:20
    0 comments
  • https://www.snapchat.com/unlock/?type=SNAPCODE&uuid=9a9eb30cdc25447eb800019ac6f78984&metadata=01
    • Abdullah0009
    • December 14, 2021 11:38
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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