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  • [Clothes & body mesh] Smile outfit on Snapchat !
    • Maxime
    • December 23, 2021 14:22
    2 comments
  • Any Matrix fan out there...brace yrself cause Neo is coming...Try this Lens
    • dheeraj0308
    • December 23, 2021 14:04
    0 comments
  • Snapcamera saying too many requests please try again later
    • Permanently deleted user
    • December 23, 2021 13:14
    2 comments
  • lenses aren't loading
    • katz_lava
    • December 23, 2021 11:28
    2 comments
  • Lens does not list my name after being published
    • Bart T.
    • December 22, 2021 23:52
    2 comments
  • PARIS
    • Abdullah0009
    • December 22, 2021 23:45
    0 comments
  • YOU
    • Abdullah0009
    • December 22, 2021 23:44
    0 comments
  • Pineapple Head
    • Sofunnyvidz
    • December 22, 2021 16:04
    0 comments
  • Frown Face
    • Sofunnyvidz
    • December 22, 2021 15:04
    0 comments
  • "Christmas Wreath Ears"
    • snapbyviko
    • December 22, 2021 13:50
    • Edited
    0 comments
  • Mixed Emotions ๐Ÿ˜ตโ€๐Ÿ’ซ๐Ÿ˜ต๐Ÿ˜๐Ÿ˜ˆ
    • Permanently deleted user
    • December 22, 2021 08:22
    • Edited
    0 comments
  • file request Request a project file
    • t3ib7
    • December 22, 2021 08:11
    0 comments
  • BrightColors | Please Subscribe
    • manas.purwar
    • December 22, 2021 06:43
    0 comments
  • BrightColors || Filter Lens
    • manas.purwar
    • December 22, 2021 06:42
    0 comments
  • Joyeux Noel
    • realbakari
    • December 22, 2021 03:23
    0 comments
  • Tropic Glasses
    • realbakari
    • December 22, 2021 03:22
    0 comments
  • Shine Bright
    • realbakari
    • December 22, 2021 03:22
    0 comments
  • Dusty Pink
    • realbakari
    • December 22, 2021 03:21
    0 comments
  • Snow Red Lips
    • realbakari
    • December 22, 2021 03:20
    0 comments
  • Santa Cloudy Beard
    • realbakari
    • December 22, 2021 03:20
    0 comments
  • Racer
    • realbakari
    • December 22, 2021 03:19
    0 comments
  • Baseball Pitcher
    • realbakari
    • December 22, 2021 03:19
    0 comments
  • Snowboard Glasses
    • realbakari
    • December 22, 2021 03:19
    0 comments
  • Sports Day
    • realbakari
    • December 22, 2021 03:18
    0 comments
  • Cool New Year
    • realbakari
    • December 22, 2021 03:18
    0 comments
  • Not Seeing Images in 2D View Scene
    • Permanently deleted user
    • December 22, 2021 01:06
    0 comments
  • Custom interactive environment for preview
    • Permanently deleted user
    • December 22, 2021 00:34
    0 comments
  • Face mask
    • as13_23
    • December 21, 2021 22:54
    0 comments
  • Face mask
    • as13_23
    • December 21, 2021 22:47
    0 comments
  • Calling functions from another script in my visual script graph
    • Permanently deleted user
    • December 21, 2021 22:23
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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