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  • Sky Segmentation with Landmarkers
    • Permanently deleted user
    • April 25, 2019 23:43
    1 comment
  • Pushed lens stuck on loading
    • Corinne Dohmen
    • April 25, 2019 14:28
    1 comment
  • Baking two animations on the FBX
    • Permanently deleted user
    • April 25, 2019 13:56
    2 comments
  • Start and stop the particles
    • Permanently deleted user
    • April 25, 2019 12:39
    2 comments
  • WebView & local storage
    • Permanently deleted user
    • April 25, 2019 08:55
    1 comment
  • How do i get a texture from the camera input and project it on a moving 3D object
    • Permanently deleted user
    • April 24, 2019 21:33
    1 comment
  • Have a Landmarker Location Request?
    • Kaitlyn Benitez-Strine
    • September 06, 2019 18:42
    • Edited
    13 comments
  • External URL within Lens
    • Permanently deleted user
    • April 24, 2019 12:51
    1 comment
  • Create/publish lens as fullscreen game
    • steaq
    • April 24, 2019 11:11
    4 comments
  • Combine steps of publishing process for Community and Sponsored Lenses
    • creative prod
    • April 24, 2019 09:59
    • Edited
    1 comment
  • Maya Particles in to lens studio
    • Permanently deleted user
    • April 24, 2019 08:22
    2 comments
  • Cat 420 Filter
    • Permanently deleted user
    • April 23, 2019 19:05
    0 comments
  • Control a ScreenImage's position
    • steaq
    • April 23, 2019 14:09
    • Edited
    1 comment
  • Is it possible to use the same texture in multiple animations?
    • Michael
    • April 23, 2019 04:08
    3 comments
  • Image Picker Texture (No Photos Found.)
    • Permanently deleted user
    • April 22, 2019 21:16
    1 comment
  • Samsung galaxy s10
    • faizah_7861
    • April 22, 2019 11:59
    1 comment
  • Earth Day Snapchat Lens 'You Got The Whole World In Your Hands'
    • Yoni Binstock
    • April 22, 2019 11:23
    0 comments
  • Frontal Texture
    • Permanently deleted user
    • April 20, 2019 15:56
    1 comment
  • How to change images on tap
    • ujjshah
    • April 20, 2019 09:52
    2 comments
  • Happy Easter Lens!
    • Permanently deleted user
    • April 19, 2019 22:21
    • Edited
    0 comments
  • How long will it take to become an official lense creator?
    • Jonass98
    • April 19, 2019 13:09
    3 comments
  • Landmark requests
    • Josh Keeney
    • April 19, 2019 00:27
    4 comments
  • Hand Tracking without rotation
    • Permanently deleted user
    • April 19, 2019 00:06
    • Edited
    3 comments
  • Postt
    • Permanently deleted user
    • April 18, 2019 23:28
    1 comment
  • Community Lens Snapcodes for a brand on Posters
    • Liane7H
    • April 18, 2019 20:32
    1 comment
  • All pushed lenses show "Loading"
    • Don Olsen
    • April 18, 2019 18:33
    8 comments
  • Donald Trump
    • fariaru
    • April 18, 2019 18:10
    0 comments
  • Easter Lens
    • fariaru
    • April 18, 2019 17:06
    0 comments
  • Change creator
    • Permanently deleted user
    • April 18, 2019 12:15
    1 comment
  • How to increase 3d animation
    • Permanently deleted user
    • April 18, 2019 11:24
    • Edited
    2 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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