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  • wedding
    • Permanently deleted user
    • January 16, 2022 21:46
    0 comments
  • Baby girl
    • Permanently deleted user
    • January 16, 2022 21:45
    0 comments
  • WINTER LAND
    • Permanently deleted user
    • January 16, 2022 21:40
    1 comment
  • pajama party
    • Permanently deleted user
    • January 16, 2022 21:36
    2 comments
  • Riyadh
    • Permanently deleted user
    • January 16, 2022 21:32
    1 comment
  • Face joker
    • none
    • January 16, 2022 18:41
    0 comments
  • [SCRIPT] Total Lens Count
    • appelsiensam
    • January 16, 2022 17:19
    2 comments
  • [SCRIPT] Total Lens Count
    • appelsiensam
    • January 16, 2022 17:19
    0 comments
  • [SCRIPT] Total Lens Count
    • appelsiensam
    • January 16, 2022 17:17
    0 comments
  • Burberry lens
    • Maitham911
    • January 16, 2022 06:37
    0 comments
  • Cataleya lens
    • Maitham911
    • January 16, 2022 06:33
    0 comments
  • Lara lenss
    • Maitham911
    • January 16, 2022 06:30
    0 comments
  • kurdish
    • itzz-arsh2021
    • January 16, 2022 01:16
    0 comments
  • Goshenland
    • Permanently deleted user
    • January 16, 2022 01:00
    0 comments
  • Low FPS When Tabbed Into Game
    • Permanently deleted user
    • January 15, 2022 23:37
    1 comment
  • local lenses
    • Permanently deleted user
    • January 15, 2022 18:42
    • Edited
    1 comment
  • lens examples for education
    • Permanently deleted user
    • January 15, 2022 17:43
    0 comments
  • Swimming Dolphin
    • lizann.ibrahim
    • January 15, 2022 17:22
    0 comments
  • Swimming Dolphin
    • lizann.ibrahim
    • January 15, 2022 16:56
    0 comments
  • “FACE PAINT”
    • snapbyviko
    • January 15, 2022 16:14
    0 comments
  • Adding 60fps capability for virtual cam
    • Permanently deleted user
    • January 15, 2022 16:06
    1 comment
  • Lens studio crash with delayedEvent
    • gi.oel
    • January 15, 2022 15:44
    1 comment
  • how to download lens studio
    • Permanently deleted user
    • January 15, 2022 15:14
    3 comments
  • please add snap camera by phone
    • Permanently deleted user
    • January 15, 2022 14:32
    0 comments
  • https://www.snapchat.com/unlock/?type=SNAPCODE&uuid=22fbb1a3c6884acb95d861e0a94a96e3&metadata=01
    • Permanently deleted user
    • January 15, 2022 11:22
    0 comments
  • Face Expressions
    • Jass91142
    • January 19, 2022 04:32
    • Edited
    0 comments
  • JOURY
    • Permanently deleted user
    • January 14, 2022 17:24
    0 comments
  • Mat
    • Hamoka7
    • January 14, 2022 15:11
    0 comments
  • Haiffa macie
    • Hamoka7
    • January 14, 2022 15:11
    0 comments
  • Chadan
    • Hamoka7
    • January 14, 2022 15:10
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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