The forum on this site is closed for new comments and posts. Continue the conversation in our Snap AR Discord server.
Logo
  • Support
Sign in

All community posts

Show topics Show all posts
Show no status All Planned Not planned Completed Answered No status Sort by newest post Newest post Recent activity Votes Comments
  • Butterfly Blush
    • Customer report
    • January 03, 2020 21:20
    0 comments
  • DayroMoreno2
    • Permanently deleted user
    • January 03, 2020 18:02
    0 comments
  • 32bit
    • Permanently deleted user
    • January 03, 2020 01:26
    3 comments
  • Mars: A New Life
    • Permanently deleted user
    • January 02, 2020 20:44
    10 comments
  • Barista Lens
    • mohafawzan
    • January 02, 2020 11:11
    • Edited
    0 comments
  • 2 New Lens: Dark & Dark Alpha 50
    • e5.2
    • January 01, 2020 20:48
    0 comments
  • New Lens : moneybag
    • Chewynald
    • January 01, 2020 07:25
    0 comments
  • Magic 8 Ball lens
    • Jean Gallant
    • January 01, 2020 04:04
    0 comments
  • piggy lens
    • Permanently deleted user
    • December 31, 2019 16:51
    0 comments
  • If I update existing lens, will I keep the same insights?
    • Customer report
    • December 31, 2019 10:02
    1 comment
  • Lens Preview - Showing username
    • k540076
    • December 31, 2019 01:01
    4 comments
  • How do I enable the preview bar again?
    • Permanently deleted user
    • December 31, 2019 00:17
    2 comments
  • Full Screen Template in a Portal
    • JAK
    • December 30, 2019 14:04
    1 comment
  • FALSELY REJECTED!!
    • Gold Greek VR
    • December 30, 2019 10:50
    2 comments
  • Dynamic Beards
    • Permanently deleted user
    • December 30, 2019 07:17
    4 comments
  • How do I make a image change color like rgb
    • Permanently deleted user
    • December 30, 2019 05:54
    0 comments
  • How do I update a snapchat logo image?
    • Permanently deleted user
    • December 29, 2019 07:45
    1 comment
  • "image has incorrect aspect ratio"
    • Permanently deleted user
    • December 29, 2019 07:16
    1 comment
  • Freckled Butterfly
    • Permanently deleted user
    • December 29, 2019 07:13
    0 comments
  • Chanel Filter
    • Permanently deleted user
    • December 29, 2019 07:12
    0 comments
  • How to overlay a 2D animation in Marker Tracking?
    • emily
    • December 27, 2019 22:33
    2 comments
  • How to restrict the rotation of the back camera
    • JAK
    • December 27, 2019 16:46
    2 comments
  • How to move a scene object in a circular path
    • JAK
    • December 27, 2019 03:03
    2 comments
  • OLC
    • aram.karamanian
    • December 27, 2019 00:22
    7 comments
  • Lens Studio Update
    • aram.karamanian
    • December 27, 2019 00:19
    1 comment
  • Transform with screen tap controls
    • JAK
    • December 27, 2019 00:25
    • Edited
    3 comments
  • My lens media got rejected for no reason
    • Noah Grose
    • December 26, 2019 15:07
    2 comments
  • the colour grey
    • r-aqqq
    • December 26, 2019 10:26
    0 comments
  • Lens: DIF (Djurgården)
    • askjonte
    • December 25, 2019 18:58
    0 comments
  • Lens: New Post
    • askjonte
    • December 25, 2019 18:58
    0 comments
  • «
  • ‹
  • 464
  • 465
  • 466
  • 467
  • 468
  • 469
  • 470
  • 471
  • 472
  • 473
  • 474
  • ›
  • »

We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

Back
Next Next Next Submit Issue Got It