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  • how to upload my filter?
    • r_lamitang19
    • January 20, 2022 11:01
    1 comment
  • VR Covid-19 Posters
    • Hsn4-4
    • January 20, 2022 00:26
    0 comments
  • clockwork shades (face lens)
    • Permanently deleted user
    • January 19, 2022 23:20
    1 comment
  • Snapchat question..
    • Permanently deleted user
    • January 19, 2022 17:48
    • Edited
    0 comments
  • Finally hit 25 Million plays :)
    • cadenbauk
    • January 19, 2022 16:43
    0 comments
  • people can't see my posts
    • Permanently deleted user
    • January 19, 2022 13:57
    2 comments
  • JellyFish 3D
    • Hsn4-4
    • January 19, 2022 13:54
    0 comments
  • full body mesh aline material
    • none
    • January 19, 2022 13:41
    0 comments
  • Cannot preview lens with snapcode
    • Ruya Baraz
    • January 19, 2022 12:27
    2 comments
  • Error: 'from' texture should be loaded
    • Callum Fowler
    • January 19, 2022 11:09
    3 comments
  • hakoom lens
    • Permanently deleted user
    • January 19, 2022 11:00
    0 comments
  • My first work , 3D full body
    • abodlens
    • January 19, 2022 09:57
    0 comments
  • NEW FILTER: radiant heart background!!
    • Permanently deleted user
    • January 19, 2022 02:28
    0 comments
  • الرياض
    • M_alshibani9
    • January 19, 2022 01:55
    0 comments
  • Hello Snapchat i'm lens creator, I have 62 lenses about 3D modeling And AR and face effect .. all of them, I need verification gold star how i get this..thanks username : alanhawrami
    • Alanhawrami
    • January 18, 2022 19:59
    • Edited
    3 comments
  • Evury Day Lens
    • Permanently deleted user
    • January 18, 2022 19:07
    0 comments
  • How can i move points?
    • Permanently deleted user
    • January 18, 2022 18:58
    1 comment
  • My Snapchat cam not working specially video recording issue
    • Permanently deleted user
    • January 18, 2022 07:14
    1 comment
  • What happens before my Snap can reach Spotlight?
    • Permanently deleted user
    • January 18, 2022 07:13
    1 comment
  • Feature Lenses
    • Ghaith Oun
    • January 17, 2022 20:24
    0 comments
  • Thank you lens
    • Hsn4-4
    • January 17, 2022 19:12
    0 comments
  • Face in heart ❤️
    • Hsn4-4
    • January 17, 2022 19:10
    0 comments
  • traffic jam
    • ttt
    • January 17, 2022 16:37
    0 comments
  • Lens Analytics question
    • Dirk de Jong
    • January 17, 2022 16:09
    3 comments
  • 3D Tiger
    • Hsn4-4
    • January 17, 2022 14:58
    0 comments
  • Roses 3D
    • Hsn4-4
    • January 17, 2022 13:09
    0 comments
  • Face Zombe
    • none
    • January 17, 2022 12:30
    0 comments
  • Digital color effects lens
    • kh711s
    • January 17, 2022 00:15
    0 comments
  • Baby Boy
    • Permanently deleted user
    • January 16, 2022 21:49
    0 comments
  • wedding
    • Permanently deleted user
    • January 16, 2022 21:48
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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