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  • Preview still in review?
    • Marco_18
    • April 09, 2020 06:03
    0 comments
  • The easiest way to add a background to a still image
    • Permanently deleted user
    • April 09, 2020 03:27
    1 comment
  • Kermit Sips Tea by emma debaene
    • Permanently deleted user
    • April 09, 2020 02:39
    1 comment
  • Vibrance by emma debaene
    • Permanently deleted user
    • April 09, 2020 01:39
    0 comments
  • Ratatouille by emma debaene
    • Permanently deleted user
    • April 09, 2020 00:13
    0 comments
  • How do I swap back and forth?
    • Permanently deleted user
    • April 08, 2020 22:40
    18 comments
  • how do I get out of making a lens?
    • Permanently deleted user
    • April 08, 2020 20:49
    1 comment
  • My weird but cut Lens
    • Permanently deleted user
    • April 08, 2020 20:40
    0 comments
  • Monarch Cheeks by emma debaene
    • Permanently deleted user
    • April 08, 2020 20:40
    0 comments
  • Lens Icon not working
    • dr_jefff
    • April 08, 2020 19:18
    1 comment
  • Livefront
    • Permanently deleted user
    • April 08, 2020 18:58
    0 comments
  • Check out my Devil Lens!
    • jackmackniak
    • April 08, 2020 18:18
    0 comments
  • ASHFILTER
    • Permanently deleted user
    • April 08, 2020 18:03
    0 comments
  • Can you combine makeup and have a background picture?
    • Permanently deleted user
    • April 08, 2020 17:53
    0 comments
  • check out this cool butterfly lens!
    • Andy Cumming
    • April 08, 2020 16:12
    0 comments
  • Picker Lens Help!
    • isa.dani3
    • April 08, 2020 15:50
    0 comments
  • Picker Lens Help!
    • isa.dani3
    • April 08, 2020 15:50
    1 comment
  • I can't download the app
    • andruuum
    • April 08, 2020 14:09
    • Edited
    1 comment
  • Image Picker Texture on desktop
    • Permanently deleted user
    • April 08, 2020 12:24
    0 comments
  • Camera Roll upload
    • Ahmedbarwre
    • April 08, 2020 11:50
    0 comments
  • How to
    • Permanently deleted user
    • April 08, 2020 11:27
    0 comments
  • How to
    • Permanently deleted user
    • April 08, 2020 11:27
    1 comment
  • Segmentation with hands
    • Permanently deleted user
    • April 08, 2020 08:31
    0 comments
  • Check out some of my filters
    • Symrr8
    • April 08, 2020 07:21
    0 comments
  • The back of the screen
    • deema1889
    • April 08, 2020 06:25
    0 comments
  • Check Out My Lenses
    • Permanently deleted user
    • April 08, 2020 04:53
    1 comment
  • Miami Glow Filter
    • antonia.523
    • April 08, 2020 04:41
    0 comments
  • Check out my two filters
    • Permanently deleted user
    • April 08, 2020 04:38
    1 comment
  • butterfly w/ butterfly particles filter
    • Permanently deleted user
    • April 08, 2020 04:37
    0 comments
  • pink clouds w/ blush
    • Permanently deleted user
    • April 08, 2020 04:36
    • Edited
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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