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  • Lenses are being taken down
    • dr_jefff
    • April 10, 2020 21:37
    0 comments
  • Elephant Cheeks by emma debaene
    • Permanently deleted user
    • April 10, 2020 21:22
    0 comments
  • Mountian Hike by emma debaene
    • Permanently deleted user
    • April 10, 2020 21:20
    0 comments
  • [Error] face stretch rendering plugin was given an empty batch
    • Permanently deleted user
    • April 10, 2020 20:47
    1 comment
  • lens creator
    • Jiman.kamal
    • April 10, 2020 20:23
    0 comments
  • wich flower are you?
    • Permanently deleted user
    • April 10, 2020 19:49
    • Edited
    0 comments
  • Smoothing for "paper head" template
    • Permanently deleted user
    • April 10, 2020 19:12
    0 comments
  • Graph Shader Beginner to Intermediate
    • Jhonnel Pica
    • April 10, 2020 18:03
    0 comments
  • [MASK] I Love U Mask
    • Maxime
    • November 27, 2020 16:41
    • Edited
    3 comments
  • [SOLVED] Make a button invisible on a snap
    • Maxime
    • November 27, 2020 16:41
    • Edited
    3 comments
  • check out my lens “galaxy blush” by tanvi:)
    • Permanently deleted user
    • April 10, 2020 15:49
    • Edited
    2 comments
  • Carson Lueders
    • Permanently deleted user
    • April 10, 2020 11:31
    0 comments
  • Face Merging Lens
    • Permanently deleted user
    • April 10, 2020 07:45
    0 comments
  • Using my own Lens with SnapCamera
    • Permanently deleted user
    • April 10, 2020 05:29
    1 comment
  • my super cute filter (vsco sparkles)
    • havenyoungblood
    • April 10, 2020 05:13
    1 comment
  • Snap
    • Permanently deleted user
    • April 10, 2020 05:11
    2 comments
  • [Lens Studio Live] Office Hour, Intro, Intermediate Class Schedule! Featured
    • Jonathan Solichin
    • July 21, 2020 22:50
    • Edited
    0 comments
  • LV Catfish ( with example )
    • Permanently deleted user
    • April 09, 2020 23:37
    • Edited
    0 comments
  • butterfly filter for dogs and cats (with photo example )
    • Permanently deleted user
    • April 09, 2020 23:37
    • Edited
    0 comments
  • My own song rejected 6 times
    • Marco Vanossi
    • April 09, 2020 21:33
    • Edited
    1 comment
  • save lens
    • Permanently deleted user
    • April 09, 2020 21:12
    1 comment
  • little sunflower by emma debaene
    • Permanently deleted user
    • April 09, 2020 21:08
    0 comments
  • check out my filter panda blush by amanda :)
    • Permanently deleted user
    • April 09, 2020 20:53
    • Edited
    0 comments
  • creation lenses
    • Brh913
    • April 09, 2020 20:03
    0 comments
  • Blue Star Freckles by emma debaene
    • Permanently deleted user
    • April 09, 2020 19:33
    0 comments
  • How long does it usually take for a PREVIEW to be approved?
    • maisey
    • April 09, 2020 18:11
    1 comment
  • Lens in review for 5 days
    • Aleks Brzoska
    • April 09, 2020 17:29
    0 comments
  • Black Borders on PNG Transparency with Face Mesh
    • Permanently deleted user
    • April 09, 2020 13:51
    0 comments
  • Lens
    • Permanently deleted user
    • April 09, 2020 12:54
    1 comment
  • Error on calling script.object.destroy();
    • Permanently deleted user
    • April 09, 2020 09:26
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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