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  • BearBear
    • Permanently deleted user
    • April 14, 2020 08:28
    0 comments
  • BearBear
    • Permanently deleted user
    • April 14, 2020 08:23
    1 comment
  • ColorPicker UI
    • ItzJustSamu
    • April 14, 2020 08:11
    2 comments
  • phone app
    • Permanently deleted user
    • April 14, 2020 07:15
    2 comments
  • live simpy
    • Nicole.gormley
    • April 14, 2020 04:44
    0 comments
  • Sunny
    • Permanently deleted user
    • April 14, 2020 02:54
    0 comments
  • Fiji (Beach Vibe)
    • jake.gorrie
    • April 14, 2020 00:53
    0 comments
  • phineas and ferb
    • Everettmeade
    • April 14, 2020 00:32
    0 comments
  • phineas and ferb freckles
    • Everettmeade
    • April 14, 2020 00:21
    0 comments
  • "Unsupported codec with id 28" Webcam Error
    • Permanently deleted user
    • April 13, 2020 23:54
    • Edited
    5 comments
  • i want to try this app
    • ROSE
    • April 13, 2020 23:07
    1 comment
  • Frost Bingo
    • Permanently deleted user
    • April 13, 2020 20:53
    1 comment
  • How do i change the colors of the color picker
    • Permanently deleted user
    • April 13, 2020 20:37
    3 comments
  • Golden Hour Filter
    • Permanently deleted user
    • April 13, 2020 20:14
    1 comment
  • Mellow filter
    • Permanently deleted user
    • April 13, 2020 20:02
    1 comment
  • Tronify
    • Permanently deleted user
    • April 13, 2020 20:02
    0 comments
  • butterfly blush v1
    • ava.a998
    • April 13, 2020 19:41
    0 comments
  • butterfly blush v1
    • ava.a998
    • April 13, 2020 19:41
    0 comments
  • use my filter!!
    • ava.a998
    • April 13, 2020 19:39
    0 comments
  • use my filter!!
    • ava.a998
    • April 13, 2020 19:38
    0 comments
  • butterfly blush v1
    • ava.a998
    • April 13, 2020 19:41
    • Edited
    0 comments
  • How do make my custom color pallet for the color picker?
    • Permanently deleted user
    • April 13, 2020 18:32
    1 comment
  • Inspector and Preview
    • maja7l2
    • April 13, 2020 18:19
    1 comment
  • raven freckles
    • luna_moon285
    • April 13, 2020 17:03
    0 comments
  • Purple Bae
    • Shreya Shiralkar
    • April 13, 2020 16:55
    0 comments
  • Attach Head Binding to Custom point. How?
    • Permanently deleted user
    • April 13, 2020 16:49
    3 comments
  • Image sequence
    • Denis Korobov
    • April 13, 2020 15:32
    • Edited
    6 comments
  • Updating a filter and not being able to deactivate it
    • xxzahra.chanxx
    • April 13, 2020 15:17
    1 comment
  • Blue eyes
    • shauryavaid007
    • April 13, 2020 11:03
    0 comments
  • Khaled1love
    • Khaled1love
    • April 13, 2020 10:46
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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