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  • Show Objects/Image on Capture
    • janraps
    • April 30, 2020 00:14
    1 comment
  • Discord for Lens Community
    • Alii.raa
    • April 29, 2020 21:52
    1 comment
  • Lens stuck on 'in review' status (glitch?)
    • Aleks Brzoska
    • April 29, 2020 20:27
    3 comments
  • lens disappeared
    • Brittan
    • April 29, 2020 19:58
    0 comments
  • Lens completely gone!!!!!
    • brittttt_g
    • April 29, 2020 19:27
    2 comments
  • I Can't Download
    • LaTonya Stark
    • April 29, 2020 18:42
    1 comment
  • Texture Sampler
    • Denis Korobov
    • April 29, 2020 13:34
    1 comment
  • Borders on Different Device Simulation
    • Jhonnel Pica
    • April 29, 2020 09:22
    7 comments
  • These Lens Are Amazing!!! Click me
    • ItzJustSamu
    • April 29, 2020 07:20
    0 comments
  • Chain Physics front facing camera
    • Marco_18
    • April 29, 2020 04:00
    3 comments
  • Balance Physics
    • ItzJustSamu
    • April 29, 2020 03:59
    5 comments
  • Snapchat Lenses
    • Jrmajewski
    • April 28, 2020 16:01
    0 comments
  • [SOLVED] Deactivate/Activate after a delay
    • Maxime
    • November 27, 2020 16:39
    • Edited
    2 comments
  • Your GPU is not supported.
    • Permanently deleted user
    • April 28, 2020 09:40
    3 comments
  • My new filter - Simpson walking into the bush
    • sreardon9
    • April 28, 2020 06:58
    0 comments
  • Eyebrow Face inset
    • Permanently deleted user
    • April 27, 2020 23:32
    0 comments
  • How to add post affects to insets
    • ItzJustSamu
    • April 29, 2020 21:50
    • Edited
    5 comments
  • sharing
    • Permanently deleted user
    • April 27, 2020 21:34
    0 comments
  • check out my space lens!
    • e.marquis24
    • April 27, 2020 21:26
    1 comment
  • Removed for copyright (mistake?)
    • nolan_742
    • April 27, 2020 19:04
    • Edited
    4 comments
  • Lightboard alternative
    • Permanently deleted user
    • April 27, 2020 17:09
    1 comment
  • Render target feedback loop crashes on iOS
    • Josh Beckwith
    • April 27, 2020 14:43
    3 comments
  • lens wont show in search bar over 24 hours
    • Cal_gamer365
    • April 27, 2020 06:04
    1 comment
  • How to make a color texture change on tap?
    • iamrickyrivera
    • April 27, 2020 02:55
    1 comment
  • How do I make Eyes & mouth appear on an image like the Cute Trump lens
    • The South of the Straits Show
    • April 26, 2020 22:12
    7 comments
  • Do statistics on lenses reset when they are updated?
    • brandonlei141
    • April 26, 2020 22:01
    2 comments
  • keeping face index
    • Permanently deleted user
    • April 26, 2020 20:10
    2 comments
  • stuff missing
    • elijah_hayes12
    • April 25, 2020 23:20
    2 comments
  • How to use snap camera on FaceTime?
    • Permanently deleted user
    • April 25, 2020 22:43
    3 comments
  • Camera
    • CHΞSTΣR
    • April 25, 2020 22:28
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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