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  • Is it possible to get skeletal tracker position?
    • Permanently deleted user
    • May 09, 2020 21:05
    • Edited
    0 comments
  • CANON EOS WEBCAM UTILITY
    • Melissa
    • May 09, 2020 16:24
    17 comments
  • Help with shoulder tracking.
    • Permanently deleted user
    • May 09, 2020 15:07
    0 comments
  • It does not fit the screen
    • Nitika Ramesh
    • May 09, 2020 13:53
    12 comments
  • How can I make my vlogging vedio in 3D animation?
    • Permanently deleted user
    • May 09, 2020 10:31
    3 comments
  • I hope to become an official lens creator soon.
    • athb.almsha3r
    • May 09, 2020 04:46
    0 comments
  • new Date().toString(); different
    • Marco Vanossi
    • May 09, 2020 04:04
    0 comments
  • Ok
    • bboy852
    • May 09, 2020 03:23
    0 comments
  • Pin to mesh not working on published version
    • Permanently deleted user
    • May 09, 2020 01:32
    1 comment
  • TypeError: cannot read property 'enabled
    • Permanently deleted user
    • May 09, 2020 01:25
    2 comments
  • my first lense! - shafi sunglasses
    • shafi.k
    • May 09, 2020 01:03
    0 comments
  • Dynamic Text / City
    • Permanently deleted user
    • May 09, 2020 00:09
    3 comments
  • DIAMONDS
    • Erickson Perez
    • May 08, 2020 23:06
    0 comments
  • [Solved] Rotation around the head
    • Maxime
    • November 27, 2020 16:38
    • Edited
    3 comments
  • Daisy Freckles by emma debaene
    • Permanently deleted user
    • May 08, 2020 20:41
    0 comments
  • Sunlight Filter by emma debaene
    • Permanently deleted user
    • May 08, 2020 19:36
    0 comments
  • Calling Trigger from script ?
    • Permanently deleted user
    • May 08, 2020 19:28
    1 comment
  • Share lens for Snap Camera Desktop
    • Permanently deleted user
    • May 08, 2020 18:35
    • Edited
    0 comments
  • verification
    • gl03v
    • May 08, 2020 15:43
    2 comments
  • 3 camera film lens
    • Permanently deleted user
    • May 08, 2020 14:48
    2 comments
  • Snaplens VS Website
    • Permanently deleted user
    • May 08, 2020 14:31
    1 comment
  • STREAKS lens
    • krazzyjanak
    • May 08, 2020 09:15
    0 comments
  • UI Color Picker two recipients?
    • Marco_18
    • May 08, 2020 09:03
    3 comments
  • Changing Alpha of UI Tap Hint a .t3d file
    • Marco_18
    • May 08, 2020 06:38
    0 comments
  • Ui colour picker
    • Permanently deleted user
    • May 07, 2020 21:10
    1 comment
  • Como emparejó mi móvil con la última versión de esnapchat
    • Permanently deleted user
    • May 07, 2020 14:01
    1 comment
  • can you make your own face mesh?
    • Permanently deleted user
    • May 07, 2020 13:24
    1 comment
  • problem
    • Permanently deleted user
    • May 07, 2020 10:26
    1 comment
  • GPU not supported But I have brand new machine
    • Permanently deleted user
    • May 07, 2020 09:04
    0 comments
  • Adjust face mask points programatically
    • Marco Vanossi
    • May 07, 2020 04:28
    2 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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