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  • Feature Request
    • ItzJustSamu
    • August 09, 2020 20:47
    • Edited
    0 comments
  • Corona 3D Face
    • ibrahimalrwili
    • June 17, 2020 03:11
    0 comments
  • Run model at every "face" frame update
    • Marco Vanossi
    • June 17, 2020 02:07
    1 comment
  • Best way to flip a 3d object?
    • Cameron Foxly
    • June 16, 2020 19:03
    2 comments
  • Best way to do a bling effect?
    • ttsutter
    • June 16, 2020 18:32
    2 comments
  • VHS BLING
    • ttsutter
    • June 16, 2020 18:29
    0 comments
  • For buisiness
    • jinsei ongaku
    • June 16, 2020 15:09
    2 comments
  • Portal Lens
    • Customer report
    • June 16, 2020 12:35
    0 comments
  • mosaic pixelate
    • kintokido
    • June 16, 2020 12:31
    0 comments
  • money smile
    • kintokido
    • June 16, 2020 12:20
    0 comments
  • Horror Ghost
    • kintokido
    • June 16, 2020 12:15
    0 comments
  • wow eyeball (with Lens Studio v3.0)
    • kintokido
    • June 16, 2020 11:29
    0 comments
  • mirage
    • kintokido
    • June 16, 2020 11:25
    0 comments
  • Smarcky
    • Adriana D R S
    • June 16, 2020 07:07
    0 comments
  • SnapML: Model issue with PRelu
    • Aleksey Ushakov
    • June 16, 2020 02:33
    5 comments
  • Lens Studio wont open - no error thrown
    • Cameron Foxly
    • June 15, 2020 21:49
    • Edited
    3 comments
  • SnapML review time
    • Marco Vanossi
    • June 15, 2020 20:44
    0 comments
  • Orange-Heart
    • athb.almsha3r
    • June 15, 2020 19:49
    0 comments
  • Yellow-Heart
    • athb.almsha3r
    • June 15, 2020 19:48
    0 comments
  • Orange-Heart
    • athb.almsha3r
    • June 15, 2020 19:45
    0 comments
  • SnapML set channel scale and bias programatically
    • Marco Vanossi
    • June 15, 2020 19:44
    2 comments
  • Red-Heart
    • athb.almsha3r
    • June 15, 2020 19:43
    0 comments
  • Carnival-Mask
    • athb.almsha3r
    • June 15, 2020 19:40
    0 comments
  • Blush
    • athb.almsha3r
    • June 15, 2020 19:39
    0 comments
  • Lens Studio Custom Lenses disappearing in Snap Camera
    • none
    • June 15, 2020 18:44
    9 comments
  • Lenses disappearing in Snap Camera
    • Robert Sinclair
    • June 15, 2020 18:27
    3 comments
  • Snap Camera lens crashing and disappearing
    • Pearl
    • June 15, 2020 18:01
    11 comments
  • SIMPLE LENSES
    • eliekamoni
    • June 15, 2020 17:41
    0 comments
  • Tracking reindeer
    • felitz69
    • June 15, 2020 16:58
    0 comments
  • naruto select
    • Alfonso
    • June 15, 2020 16:09
    0 comments
  • «
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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