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  • Planet Head
    • Biistis
    • August 31, 2020 05:20
    0 comments
  • 3D Dog Attempt
    • ItzJustSamu
    • August 31, 2020 04:59
    1 comment
  • New Lens
    • qatar4u
    • August 31, 2020 04:54
    0 comments
  • Random Image Stop
    • Cheema
    • August 31, 2020 04:16
    2 comments
  • Match the face lens
    • lottaacne
    • August 31, 2020 02:45
    1 comment
  • Cloud Earrings
    • Permanently deleted user
    • August 31, 2020 02:06
    0 comments
  • Help with lens
    • Permanently deleted user
    • August 31, 2020 00:53
    4 comments
  • Can I add color correction ONLY to a face inset?
    • Permanently deleted user
    • August 31, 2020 00:33
    2 comments
  • How to add display name or birthday date to your lens
    • Permanently deleted user
    • August 30, 2020 22:20
    3 comments
  • Created new lens for first time
    • snapsbyjunny
    • August 30, 2020 21:48
    2 comments
  • Crush Lens
    • snapsbyjunny
    • August 30, 2020 21:45
    • Edited
    0 comments
  • Iphone Camera Lens
    • ahmed_djazairii
    • August 30, 2020 20:32
    0 comments
  • Netflix & Chill Lens
    • ahmed_djazairii
    • August 30, 2020 20:24
    0 comments
  • Teal my orange (Orange & Teal style)
    • Claes Lanng
    • August 30, 2020 19:28
    1 comment
  • [Tutorial] Splitting Face Mesh
    • RYΛN SHIELDS
    • August 30, 2020 17:54
    5 comments
  • Puzzle Piece/splitting face mesh
    • RYΛN SHIELDS
    • August 30, 2020 17:55
    • Edited
    4 comments
  • HDR
    • arpitappi29
    • August 30, 2020 16:00
    0 comments
  • Playing Game with Children
    • Iwaki Shinji
    • August 30, 2020 15:38
    • Edited
    8 comments
  • Commercial Use for online lessen : is it legal?
    • Iwaki Shinji
    • August 30, 2020 12:56
    3 comments
  • ChromaKey the real-time camera screeen
    • Iwaki Shinji
    • August 30, 2020 12:41
    0 comments
  • DISHONORED
    • arpitappi29
    • August 30, 2020 12:05
    0 comments
  • Please Help
    • athb.almsha3r
    • August 30, 2020 08:50
    12 comments
  • Do you want to animate the object المشروع هذه سكربت يحرك لك الكائن الي يرد اي سكربت يككتب هناء وراح ارسله كل شي
    • mbtuae
    • August 31, 2020 18:36
    • Edited
    2 comments
  • Beauty is creativity
    • mbtuae
    • August 29, 2020 20:25
    • Edited
    0 comments
  • Trending Location
    • Cheema
    • August 29, 2020 19:17
    1 comment
  • Possible to combine image target and world tracking for persistance?
    • ichabodcole
    • August 29, 2020 18:35
    0 comments
  • Imagine your world is made by Candy!
    • Wolf
    • August 29, 2020 17:46
    1 comment
  • Physics - Face Expressions
    • ItzJustSamu
    • August 29, 2020 17:00
    0 comments
  • [Tutorial] Skull Inside (Ocular Planes)
    • RYΛN SHIELDS
    • August 30, 2020 20:28
    • Edited
    3 comments
  • PORTRA 35
    • Permanently deleted user
    • August 29, 2020 16:47
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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