The forum on this site is closed for new comments and posts. Continue the conversation in our Snap AR Discord server.
Logo
  • Support
Sign in

All community posts

Show topics Show all posts
Show no status All Planned Not planned Completed Answered No status Sort by newest post Newest post Recent activity Votes Comments
  • ALT- Makeup Look
    • twinkdownsouth
    • October 15, 2020 12:06
    2 comments
  • [Summer Vibes]
    • SirQu3ntin
    • October 15, 2020 12:05
    2 comments
  • TypoGraphy v2
    • SirQu3ntin
    • October 15, 2020 12:03
    2 comments
  • Red sus My first filter on snapchat
    • Permanently deleted user
    • October 15, 2020 10:19
    2 comments
  • My Hoverboard Camera Not working
    • Permanently deleted user
    • October 15, 2020 09:01
    1 comment
  • lens!
    • jasmine_l1n
    • October 15, 2020 05:17
    2 comments
  • YOUR LUV NEW FILTER
    • offcialmalcolm
    • October 15, 2020 03:50
    3 comments
  • How to reference the position of a scene object in a script?
    • Permanently deleted user
    • October 15, 2020 01:48
    3 comments
  • Preview Video Streching
    • savannahshu
    • October 15, 2020 01:45
    4 comments
  • Africa face
    • king_iyanu
    • October 15, 2020 00:14
    3 comments
  • Louis Vuitton
    • king_iyanu
    • October 15, 2020 00:13
    2 comments
  • Cheeto overlay
    • king_iyanu
    • October 15, 2020 00:12
    2 comments
  • New filter
    • king_iyanu
    • October 15, 2020 00:11
    1 comment
  • A nice Halloween Bat
    • Technology Man
    • October 14, 2020 22:52
    1 comment
  • Pick A Mask 02
    • Dennis Windowmaker
    • October 14, 2020 21:36
    0 comments
  • 90s dream
    • joanna_perezj
    • October 14, 2020 21:27
    0 comments
  • racist spam reporting
    • alice.atz
    • October 14, 2020 19:31
    4 comments
  • Kings XI Punjab Helmet
    • Cheema
    • October 14, 2020 18:25
    2 comments
  • "Halloween Face"
    • Permanently deleted user
    • October 14, 2020 18:23
    1 comment
  • lens test
    • dritydrops
    • October 14, 2020 17:50
    5 comments
  • Looking for a JS Programer
    • Cheema
    • October 14, 2020 17:02
    1 comment
  • Triggering color change when user moves?
    • Permanently deleted user
    • October 14, 2020 16:50
    3 comments
  • Teal And Orange
    • arpitappi29
    • October 14, 2020 16:50
    1 comment
  • Visual Scripting
    • ItzJustSamu
    • October 14, 2020 16:10
    1 comment
  • dusty
    • roviii33
    • October 14, 2020 11:40
    1 comment
  • grain
    • roviii33
    • October 14, 2020 11:40
    1 comment
  • streaks
    • roviii33
    • October 14, 2020 11:39
    1 comment
  • Fully Animated Helicopter
    • Technology Man
    • October 14, 2020 08:03
    2 comments
  • Gas Mask
    • Munzushka
    • October 14, 2020 08:02
    2 comments
  • Got a sweet among us lens I made for all of you :)
    • Technology Man
    • October 14, 2020 08:04
    • Edited
    2 comments
  • «
  • ‹
  • 356
  • 357
  • 358
  • 359
  • 360
  • 361
  • 362
  • 363
  • 364
  • 365
  • 366
  • ›
  • »

We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

Back
Next Next Next Submit Issue Got It