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  • Favorites
    • Permanently deleted user
    • October 21, 2020 13:54
    1 comment
  • [Rice] - Style Transfer
    • SirQu3ntin
    • October 21, 2020 13:34
    • Edited
    3 comments
  • Use audio in Material editor.
    • lisichka ggg
    • October 21, 2020 11:47
    4 comments
  • Send events between script components?
    • lisichka ggg
    • October 21, 2020 11:37
    6 comments
  • Cancel DelayedCallbackEvent?
    • lisichka ggg
    • October 21, 2020 10:36
    6 comments
  • First Lens - New Creator
    • Joshhburgess
    • October 21, 2020 05:19
    2 comments
  • Ivy
    • Agirlxoxo360
    • October 21, 2020 03:34
    1 comment
  • What do you think of the lens blur ?
    • Ali Matar
    • October 21, 2020 02:04
    3 comments
  • Creator Account No Longer an Option
    • pibzey
    • October 21, 2020 09:37
    • Edited
    1 comment
  • Bubble Hand (Hand Segmentation)
    • Emiliusvgs
    • October 20, 2020 22:03
    4 comments
  • My indie filter. Get me verified?
    • Noahpreston_2
    • October 20, 2020 21:48
    3 comments
  • Access to common scripts, or package manager
    • ichabodcole
    • October 20, 2020 18:59
    2 comments
  • How to use "Enhance Video Stream" option from Snap Camera as base for my own lens?
    • Permanently deleted user
    • October 20, 2020 17:46
    • Edited
    0 comments
  • Azure
    • Permanently deleted user
    • October 20, 2020 16:02
    2 comments
  • Cozy 🍁 (Fall Vibes)
    • Permanently deleted user
    • October 20, 2020 15:20
    2 comments
  • Can't sign into my lens studio
    • Permanently deleted user
    • October 20, 2020 14:51
    5 comments
  • Tap to Change Objects (Video Tutorial)
    • Cheema
    • October 20, 2020 14:26
    1 comment
  • snapchat
    • harmandhiman.13
    • October 20, 2020 11:38
    4 comments
  • Face mask💜🤍🤍🤍👍🏻
    • trendalmamlkah
    • October 20, 2020 11:37
    2 comments
  • love sunglasses✔️❤️❤️
    • trendalmamlkah
    • October 20, 2020 11:36
    2 comments
  • place↖️💜💜💜
    • trendalmamlkah
    • October 20, 2020 11:35
    4 comments
  • A lens could open Snap Map or Google Map with a place
    • Permanently deleted user
    • October 20, 2020 10:15
    1 comment
  • Unwanted Grain in Filters
    • Cheema
    • October 20, 2020 09:22
    1 comment
  • my Lenses
    • athb.almsha3r
    • October 20, 2020 03:32
    2 comments
  • 4-Makeup-Cameras
    • athb.almsha3r
    • October 20, 2020 03:26
    2 comments
  • Radish
    • athb.almsha3r
    • October 20, 2020 03:25
    1 comment
  • "Rancher Lens" style face morphing?
    • ichabodcole
    • October 20, 2020 00:06
    0 comments
  • Pretty M2
    • Hamoka7
    • October 19, 2020 23:52
    2 comments
  • Rose black
    • Hamoka7
    • October 19, 2020 23:52
    2 comments
  • Cat pictures
    • Hamoka7
    • October 19, 2020 23:51
    2 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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