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  • Why MY Laptop Battery Drains suddenly?
    • Permanently deleted user
    • February 12, 2022 10:24
    4 comments
  • With Love
    • qatar4u
    • February 12, 2022 10:02
    0 comments
  • Freak
    • bagdellenok
    • February 11, 2022 21:57
    0 comments
  • Lens invalid or borken
    • Jim Levy
    • February 11, 2022 21:16
    4 comments
  • 3D Earth watch
    • mehran.barozhi
    • February 11, 2022 21:11
    0 comments
  • animation spinner
    • mehran.barozhi
    • February 11, 2022 21:10
    0 comments
  • Fun robot
    • mehran.barozhi
    • February 11, 2022 21:09
    0 comments
  • marshmello mask
    • mehran.barozhi
    • February 11, 2022 21:08
    4 comments
  • Cyber watch 3D
    • mehran.barozhi
    • February 11, 2022 21:00
    0 comments
  • valentine's day popup card lens
    • Permanently deleted user
    • February 11, 2022 19:15
    0 comments
  • 3d dog
    • none
    • February 11, 2022 17:30
    0 comments
  • need suggestion..
    • Permanently deleted user
    • February 11, 2022 13:10
    1 comment
  • New lens try it HDR
    • ahmmed.khoshnaw
    • February 11, 2022 12:20
    0 comments
  • New lens try it
    • ahmmed.khoshnaw
    • February 11, 2022 12:19
    0 comments
  • New filters Try it
    • ahmmed.khoshnaw
    • February 11, 2022 12:18
    0 comments
  • Getting Lens Creator profile
    • aksarvaiya
    • February 11, 2022 11:47
    0 comments
  • Suzzie2soft
    • mrinvincibo
    • February 11, 2022 09:01
    0 comments
  • Text Component not showing in SnapCam desktop
    • Permanently deleted user
    • February 11, 2022 03:28
    1 comment
  • new account from this site
    • rebwardlawar
    • February 10, 2022 18:39
    0 comments
  • lens for nature
    • rebwardlawar
    • February 10, 2022 18:35
    0 comments
  • new 3D Lens
    • rebwardlawar
    • February 10, 2022 18:34
    0 comments
  • new 3D Lens
    • rebwardlawar
    • February 10, 2022 18:33
    0 comments
  • 3d DOGE
    • none
    • February 10, 2022 16:49
    0 comments
  • Body Tattoo
    • qatar4u
    • February 10, 2022 13:05
    0 comments
  • CYBER
    • qatar4u
    • February 10, 2022 13:00
    0 comments
  • Project not Opened, Exception in Engine AnimatedTextureFileProvider invalid last key
    • Customer report
    • February 10, 2022 06:23
    1 comment
  • 3D - Blender: Bone Constraint Limit Rotation
    • ItzJustSamu
    • February 10, 2022 03:48
    2 comments
  • Locked to 30FPS in Snap Camera
    • Permanently deleted user
    • February 10, 2022 03:22
    0 comments
  • Face Fire
    • none
    • February 09, 2022 21:25
    0 comments
  • 3d animation material
    • none
    • February 09, 2022 21:12
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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