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  • For the discerning
    • ttt
    • November 03, 2020 03:46
    2 comments
  • Lens studio won't start on my Win 10 PC
    • Permanently deleted user
    • November 03, 2020 03:10
    9 comments
  • Trojan detected
    • Permanently deleted user
    • November 03, 2020 02:50
    7 comments
  • "Skeleton 1" (gold skeleton with ruby heart)
    • P Pascall
    • November 03, 2020 02:13
    • Edited
    1 comment
  • Connection of Procreate to Lens Studio
    • Permanently deleted user
    • November 03, 2020 01:32
    1 comment
  • Snapchat suddenly now crashes immediately
    • Permanently deleted user
    • November 02, 2020 22:40
    • Edited
    10 comments
  • COOKIES N CREAM
    • clocksbroken
    • November 02, 2020 20:11
    3 comments
  • POSITIONS INSPIRED
    • clocksbroken
    • November 02, 2020 20:09
    2 comments
  • Clouds
    • Permanently deleted user
    • November 02, 2020 20:06
    4 comments
  • Moody Tones Filter
    • clocksbroken
    • November 02, 2020 20:05
    2 comments
  • Soft Black N White
    • Ralfs
    • November 02, 2020 16:30
    2 comments
  • Lens studio
    • harmandhiman.13
    • November 02, 2020 16:06
    2 comments
  • Lens studio
    • harmandhiman.13
    • November 02, 2020 16:00
    2 comments
  • Lens studio
    • harmandhiman.13
    • November 02, 2020 15:59
    2 comments
  • Lens studio
    • harmandhiman.13
    • November 02, 2020 15:52
    1 comment
  • My Lenses Request
    • patrgauthier
    • November 02, 2020 14:28
    1 comment
  • Snapchat lenses
    • amaan3107
    • November 02, 2020 13:28
    3 comments
  • Alien
    • trendalmamlkah
    • November 02, 2020 08:55
    1 comment
  • Study Mood
    • Permanently deleted user
    • November 02, 2020 07:23
    2 comments
  • GLOOMY
    • arpitappi29
    • November 02, 2020 02:57
    2 comments
  • HELP! My Preview looks CRAZY!
    • saaim i
    • November 02, 2020 00:26
    4 comments
  • Can't find the official baby Filter Lens on Snap Camera
    • Permanently deleted user
    • November 01, 2020 21:51
    4 comments
  • sharpen helpme disable grain
    • Permanently deleted user
    • November 01, 2020 17:58
    6 comments
  • My New Lens !!
    • Permanently deleted user
    • November 01, 2020 17:07
    2 comments
  • Lighting Wildin
    • sargun_datway1
    • November 01, 2020 16:31
    2 comments
  • Cant find Baby Lens on Snap Camera
    • Permanently deleted user
    • November 01, 2020 15:56
    3 comments
  • Anime Tones Lens (anime inspired color filter)
    • sahil-solan
    • November 01, 2020 15:51
    4 comments
  • Teal
    • amaan3107
    • November 01, 2020 15:35
    2 comments
  • Instalación
    • Permanently deleted user
    • November 01, 2020 14:29
    1 comment
  • Hard Indie
    • Ralfs
    • November 01, 2020 12:43
    2 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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