The forum on this site is closed for new comments and posts. Continue the conversation in our Snap AR Discord server.
Logo
  • Support
Sign in

All community posts

Show topics Show all posts
Show no status All Planned Not planned Completed Answered No status Sort by newest post Newest post Recent activity Votes Comments
  • SUIT MAJENTA RAVNEET
    • nikkworldwide
    • November 21, 2020 06:43
    2 comments
  • AMARJOT BIRTHDAY FILTER
    • nikkworldwide
    • November 21, 2020 06:42
    2 comments
  • THAT PAHAADAN
    • nikkworldwide
    • November 21, 2020 06:41
    2 comments
  • JATT KHULGEY THE LANDERS
    • nikkworldwide
    • November 21, 2020 06:40
    2 comments
  • JEHDI AUNDI AAUN DE
    • nikkworldwide
    • November 21, 2020 06:39
    2 comments
  • JAZBAAAT BY ARMAAN BEDIL
    • nikkworldwide
    • November 21, 2020 06:39
    2 comments
  • MUKTSARI KURTE
    • nikkworldwide
    • November 21, 2020 06:38
    2 comments
  • Colorful face
    • Rotem
    • November 21, 2020 06:02
    5 comments
  • freeze screen
    • Permanently deleted user
    • November 21, 2020 00:43
    1 comment
  • Body Electric/Shock
    • P Pascall
    • November 20, 2020 23:05
    • Edited
    3 comments
  • 4FLORES
    • ilikeelliot007
    • November 20, 2020 20:39
    3 comments
  • cutiekitty // snap filter
    • Permanently deleted user
    • November 20, 2020 17:54
    2 comments
  • Lens error, but I don't know why?
    • priyf2020
    • November 20, 2020 16:59
    3 comments
  • insta stories for snapchat
    • Permanently deleted user
    • November 20, 2020 16:54
    3 comments
  • Glitch lens with dynamic user info
    • baruchgeuze
    • November 20, 2020 15:47
    3 comments
  • My new lens
    • Permanently deleted user
    • November 20, 2020 15:43
    • Edited
    2 comments
  • [NEW] Blockchain
    • realbakari
    • November 20, 2020 08:17
    • Edited
    2 comments
  • [FILTER] New Year 2021
    • realbakari
    • November 20, 2020 08:15
    2 comments
  • [FILTER] Vintage Mono
    • realbakari
    • November 20, 2020 08:12
    2 comments
  • Film Inspired Effect
    • realbakari
    • November 20, 2020 08:10
    2 comments
  • [Simple Guide] Tap to Change Eye Color
    • dariusxu
    • November 20, 2020 07:15
    1 comment
  • GUCCI Bling Effect, glow..etc
    • dariusxu
    • November 20, 2020 07:01
    • Edited
    2 comments
  • Eye Color UI/Tap?
    • dariusxu
    • November 20, 2020 03:35
    1 comment
  • Baddie Glow
    • Thagirlajah
    • November 20, 2020 03:23
    2 comments
  • Money
    • Munzushka
    • November 20, 2020 00:28
    2 comments
  • new lens ( scorpion )
    • Maha
    • November 19, 2020 21:07
    5 comments
  • New Year's Holiday
    • Ali Matar
    • November 19, 2020 20:41
    2 comments
  • [3D] Smiling Pringle :)
    • dariusxu
    • November 20, 2020 02:24
    • Edited
    5 comments
  • [Tutorial] Custom Hint Fader with Screen Text
    • lottaacne
    • November 19, 2020 19:39
    • Edited
    3 comments
  • CAN I MAKE A NO FILTER
    • Permanently deleted user
    • November 19, 2020 19:01
    2 comments
  • «
  • ‹
  • 334
  • 335
  • 336
  • 337
  • 338
  • 339
  • 340
  • 341
  • 342
  • 343
  • 344
  • ›
  • »

We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

Back
Next Next Next Submit Issue Got It