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  • Camille
    • Wenstrades
    • November 30, 2020 06:21
    4 comments
  • Lens studio for an iPad
    • Tp14k
    • November 30, 2020 04:20
    3 comments
  • WOOSH
    • RYΛN SHIELDS
    • November 30, 2020 03:50
    3 comments
  • Tell me what you think about my lenses 🤙🏼
    • Permanently deleted user
    • November 30, 2020 01:25
    2 comments
  • I need help, do you know how is the name of this lens? (SEE EXAMPLE)
    • Permanently deleted user
    • November 29, 2020 22:16
    • Edited
    1 comment
  • Lens not showing under my profile
    • Andraey_3k
    • November 29, 2020 21:59
    4 comments
  • Let's keep it between us - Card game
    • Bram van de Ven
    • November 29, 2020 19:23
    4 comments
  • [ML] Colorful Parrot On Snapchat !
    • Maxime
    • November 29, 2020 16:31
    • Edited
    3 comments
  • "Delux"
    • Permanently deleted user
    • November 29, 2020 16:20
    7 comments
  • Need Help with tween on Texture UV movement.
    • Permanently deleted user
    • November 29, 2020 15:32
    • Edited
    8 comments
  • My New Lens For  ( UAE National Day )
    • Alkayedd
    • November 29, 2020 12:08
    2 comments
  • In 10 years, you will be...
    • dariusxu
    • November 29, 2020 07:03
    3 comments
  • Pp Party SuiT
    • ilikeelliot007
    • November 29, 2020 03:48
    3 comments
  • This Lens contains brand
    • l5b.a
    • November 29, 2020 01:28
    3 comments
  • Comment se nomme ce lens???
    • Permanently deleted user
    • November 29, 2020 00:11
    2 comments
  • My Lens is not working on snap camera
    • Permanently deleted user
    • November 28, 2020 22:19
    2 comments
  • please for idea
    • Permanently deleted user
    • November 28, 2020 20:49
    1 comment
  • alt hello kitty
    • dritydrops
    • November 28, 2020 20:10
    3 comments
  • how much?
    • dritydrops
    • November 28, 2020 19:00
    3 comments
  • Microphone Input
    • RYΛN SHIELDS
    • November 28, 2020 18:48
    2 comments
  • My Simple Fire Filter >>
    • Alkayedd
    • November 28, 2020 13:11
    3 comments
  • Public profile
    • saad1saad1
    • November 28, 2020 12:35
    2 comments
  • no lenses here yet
    • yousf_jawhar
    • November 28, 2020 10:11
    2 comments
  • Lightfornew
    • arshadali485
    • November 28, 2020 09:41
    1 comment
  • Connect a slider to blur effect
    • Hadi_hz89
    • November 28, 2020 08:09
    3 comments
  • System Failure
    • Wenstrades
    • November 28, 2020 05:40
    3 comments
  • Detect if a specific face landmark is visible
    • Permanently deleted user
    • November 28, 2020 02:07
    • Edited
    0 comments
  • New lens (TV )
    • Maha
    • November 27, 2020 20:56
    6 comments
  • New lens ( Head hole 1 )
    • Maha
    • November 27, 2020 20:53
    3 comments
  • New lens ( Head hole 2 )
    • Maha
    • November 27, 2020 20:51
    4 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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