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  • snow
    • aimansyazwann
    • December 12, 2020 21:01
    3 comments
  • Bug Eyes
    • Tyler Diven
    • December 12, 2020 20:04
    3 comments
  • Depth Camera Support for Snap Camera
    • Permanently deleted user
    • December 12, 2020 19:41
    1 comment
  • snap camera doesnt start
    • Permanently deleted user
    • December 12, 2020 19:35
    2 comments
  • [ML] Educational Lens Flag Recognition
    • Maxime
    • December 22, 2020 14:02
    • Edited
    10 comments
  • My Lenses
    • alisaid_king
    • December 12, 2020 16:50
    2 comments
  • My birthday
    • Kv.official7
    • December 12, 2020 16:11
    4 comments
  • winter snow moody
    • lavishjassal1
    • December 12, 2020 07:44
    1 comment
  • Winter, snow moody filter
    • lavishjassal1
    • December 12, 2020 07:42
    2 comments
  • Alien Lens
    • Tyler Diven
    • December 12, 2020 04:24
    2 comments
  • Using a dynamic string to change the texture of an image object
    • Permanently deleted user
    • December 12, 2020 02:06
    0 comments
  • White Paris
    • Awaischorahi
    • December 11, 2020 23:59
    4 comments
  • The light in the lense
    • deema1889
    • December 11, 2020 23:22
    2 comments
  • Help me
    • aimansyazwann
    • December 11, 2020 23:19
    2 comments
  • New snowing lense by me
    • ASMAH_VLOG
    • December 11, 2020 21:42
    2 comments
  • Edit Someone Else's Lens
    • Permanently deleted user
    • December 11, 2020 16:41
    1 comment
  • Cold
    • Arch.mo
    • December 11, 2020 16:23
    3 comments
  • Public Profile / Lens creators
    • themichaelmonte
    • December 11, 2020 16:03
    • Edited
    2 comments
  • Smoke Flare VR How to get the skin color?
    • Permanently deleted user
    • December 11, 2020 15:41
    • Edited
    1 comment
  • My Lenses
    • lavishjassal1
    • December 11, 2020 14:49
    1 comment
  • Trying to get on trending
    • Mvondogirl
    • December 11, 2020 13:52
    1 comment
  • https://www.snapchat.com/unlock/?type=SNAPCODE&uuid=c279df770e134274be9e51271af47299&metadata=01
    • Permanently deleted user
    • December 11, 2020 13:45
    1 comment
  • Love
    • aimansyazwann
    • December 11, 2020 13:14
    6 comments
  • Dragon
    • aimansyazwann
    • December 11, 2020 13:13
    2 comments
  • Im not getting the Anime Style Filter
    • Permanently deleted user
    • December 11, 2020 10:53
    1 comment
  • how move Pictures and top to Change
    • Permanently deleted user
    • December 11, 2020 10:24
    0 comments
  • UpWork Lens
    • Dzmitry Haiduk
    • December 11, 2020 10:04
    3 comments
  • bold lashes
    • Permanently deleted user
    • December 11, 2020 07:26
    • Edited
    3 comments
  • Hexagons | SnapML
    • Permanently deleted user
    • December 11, 2020 02:30
    4 comments
  • [Guide] Style Transfer using SnapML
    • Permanently deleted user
    • December 11, 2020 02:13
    2 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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