The forum on this site is closed for new comments and posts. Continue the conversation in our Snap AR Discord server.
Logo
  • Support
Sign in

All community posts

Show topics Show all posts
Show no status All Planned Not planned Completed Answered No status Sort by newest post Newest post Recent activity Votes Comments
  • Trying to find sound reaction in Lens Studio
    • Permanently deleted user
    • December 14, 2020 20:55
    • Edited
    0 comments
  • Getting particles to only show up in the background?
    • Permanently deleted user
    • December 14, 2020 20:03
    2 comments
  • Old TV Head
    • Permanently deleted user
    • December 14, 2020 19:59
    4 comments
  • How to access total lens views
    • sargun_datway1
    • December 14, 2020 19:57
    3 comments
  • nice color correction filter, works best with warm light
    • Rotem
    • December 14, 2020 16:16
    4 comments
  • Face Morph 
    • Wenstrades
    • December 14, 2020 14:45
    3 comments
  • Input the User's name
    • Anas Olabi
    • December 14, 2020 13:25
    2 comments
  • Monochrome :)
    • Sophie Mallen
    • December 14, 2020 04:40
    0 comments
  • Euphoric and Winter Mood!!
    • Sophie Mallen
    • December 14, 2020 04:31
    2 comments
  • CellPhone
    • Permanently deleted user
    • December 14, 2020 00:07
    2 comments
  • horizontal camera flip now makeup not showing up
    • Permanently deleted user
    • December 14, 2020 00:02
    0 comments
  • New to this
    • Permanently deleted user
    • December 13, 2020 23:36
    1 comment
  • public profile
    • zizoagha6
    • December 13, 2020 23:21
    0 comments
  • OLC
    • muhammad99sher
    • December 13, 2020 23:04
    2 comments
  • "White Grains"
    • mileslevy22.bk
    • December 13, 2020 20:54
    1 comment
  • Lens Studio Docs Page Titles
    • Kevinhabich
    • December 13, 2020 19:20
    3 comments
  • My lenses say theres no views, plays, or shares when i know people have used them.
    • Permanently deleted user
    • December 13, 2020 18:54
    1 comment
  • Snow Time - ML based snowflakes
    • Denis Korobov
    • December 13, 2020 14:17
    1 comment
  • Qatar National Day
    • qatar4u
    • December 13, 2020 12:49
    1 comment
  • Qatar National Day
    • qatar4u
    • December 13, 2020 12:43
    1 comment
  • Bella
    • Awaischorahi
    • December 13, 2020 11:05
    1 comment
  • What is the custom blend option
    • Permanently deleted user
    • December 13, 2020 09:05
    • Edited
    0 comments
  • in the new 3.3 update is there a way to see the total lens count like it would show in 3.2??
    • dritydrops
    • December 13, 2020 07:46
    2 comments
  • Export to web
    • modelsbymike3d
    • December 13, 2020 03:15
    4 comments
  • NEON GLOW
    • Munzushka
    • December 13, 2020 03:12
    2 comments
  • falatir20
    • Permanently deleted user
    • December 13, 2020 02:09
    2 comments
  • falatir20
    • Permanently deleted user
    • December 13, 2020 02:07
    1 comment
  • Resource import failed: ONNX padding mode SAME_UPPER / NOTSET
    • Giuliana Barrios
    • December 12, 2020 23:03
    0 comments
  • Blue Art
    • muhammad99sher
    • December 12, 2020 22:27
    2 comments
  • LED Life
    • muhammad99sher
    • December 12, 2020 22:19
    3 comments
  • «
  • ‹
  • 322
  • 323
  • 324
  • 325
  • 326
  • 327
  • 328
  • 329
  • 330
  • 331
  • 332
  • ›
  • »

We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

Back
Next Next Next Submit Issue Got It