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  • Rejection of my lens
    • Kenok6
    • December 23, 2020 07:15
    2 comments
  • Ideal Filter
    • hemahemeee
    • December 23, 2020 06:44
    2 comments
  • How to use instance count to create 100 models?
    • gimbal_lock
    • December 23, 2020 03:04
    1 comment
  • [Project Download] Denied Interactive 3D lens
    • Niko Hestia
    • December 23, 2020 02:04
    1 comment
  • Holiday Vibes
    • snapsbyjunny
    • December 23, 2020 00:01
    1 comment
  • public profile
    • Rotem
    • December 22, 2020 22:15
    3 comments
  • Face Mask Help!
    • cuzimbored2015
    • December 22, 2020 21:55
    1 comment
  • lenss
    • ardaberk05
    • December 22, 2020 21:11
    2 comments
  • lenss
    • ardaberk05
    • December 22, 2020 21:11
    2 comments
  • lenss
    • ardaberk05
    • December 22, 2020 21:10
    1 comment
  • lenss
    • ardaberk05
    • December 22, 2020 21:10
    1 comment
  • lenss
    • ardaberk05
    • December 22, 2020 21:09
    0 comments
  • lenss
    • ardaberk05
    • December 22, 2020 21:09
    1 comment
  • lenss
    • ardaberk05
    • December 22, 2020 21:09
    1 comment
  • lenss
    • ardaberk05
    • December 22, 2020 21:08
    1 comment
  • lenss
    • ardaberk05
    • December 22, 2020 21:08
    2 comments
  • lenss
    • ardaberk05
    • December 22, 2020 21:07
    1 comment
  • lenss
    • ardaberk05
    • December 22, 2020 21:06
    4 comments
  • lenss
    • ardaberk05
    • December 22, 2020 21:05
    2 comments
  • lens
    • ardaberk05
    • December 22, 2020 21:05
    1 comment
  • public profile please help
    • ardaberk05
    • December 22, 2020 20:57
    10 comments
  • public creator
    • lizann.ibrahim
    • December 22, 2020 20:06
    3 comments
  • sled interactive Snap Camera
    • Daferchi
    • December 22, 2020 18:25
    1 comment
  • old paper photo lens
    • daw-v
    • December 22, 2020 16:23
    1 comment
  • Creamy 
    • Wenstrades
    • December 22, 2020 14:55
    • Edited
    0 comments
  • Moody
    • Wenstrades
    • December 22, 2020 14:56
    • Edited
    1 comment
  • Heart, Pink, Grain
    • Permanently deleted user
    • December 22, 2020 14:24
    1 comment
  • Heart, Pink, Grain
    • Permanently deleted user
    • December 22, 2020 14:23
    1 comment
  • 2000s
    • drduaa2015
    • December 22, 2020 13:40
    1 comment
  • Dustfull glass with stars freckles and blush
    • Permanently deleted user
    • December 22, 2020 13:23
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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