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  • Human Creature 2
    • Ahmed_amado
    • January 06, 2021 17:47
    3 comments
  • Snapchat lens
    • Robbie242514
    • January 06, 2021 14:20
    4 comments
  • Odd Rejection
    • Permanently deleted user
    • January 06, 2021 14:17
    3 comments
  • New lens
    • sevar
    • January 06, 2021 12:52
    5 comments
  • astronaunt lens
    • daw-v
    • January 06, 2021 11:39
    2 comments
  • certified baddie
    • Permanently deleted user
    • January 06, 2021 09:05
    2 comments
  • Material node bug: Float Array Parameter Node can't be exposed
    • gimbal_lock
    • January 06, 2021 04:12
    2 comments
  • airy shadows
    • lizann.ibrahim
    • January 05, 2021 23:42
    1 comment
  • Check out my creation
    • Permanently deleted user
    • January 05, 2021 22:02
    2 comments
  • voodoo devil blush (cute and girly)
    • Permanently deleted user
    • January 05, 2021 19:48
    3 comments
  • Happy New Year
    • Permanently deleted user
    • January 05, 2021 17:37
    2 comments
  • Snap Camera in Camtasia: A Work Around?
    • Permanently deleted user
    • January 05, 2021 17:18
    0 comments
  • Star crown
    • saraeduran
    • January 05, 2021 16:53
    2 comments
  • Baby devil blush (Tap to make it glitch)
    • saraeduran
    • January 05, 2021 16:52
    2 comments
  • nose rings
    • saraeduran
    • January 05, 2021 16:51
    1 comment
  • Rainbow in black and white
    • i_amprince6804
    • January 05, 2021 16:34
    2 comments
  • How to destroy ScreenRegionComponent?
    • Dofl Yun
    • January 05, 2021 16:27
    0 comments
  • Eye Coloring
    • Chase_kalbfell
    • January 05, 2021 07:01
    2 comments
  • Orange hearts
    • lovepauler
    • January 05, 2021 06:15
    2 comments
  • Head rotation
    • Denis Korobov
    • January 05, 2021 02:53
    5 comments
  • new year
    • trendalmamlkah
    • January 05, 2021 02:08
    2 comments
  • Is anyone having this issue?
    • Niko Hestia
    • January 05, 2021 00:22
    9 comments
  • Bolt
    • rubenvdb2019
    • January 04, 2021 20:01
    3 comments
  • how ot become a lense creator verfied
    • rubenvdb2019
    • January 04, 2021 15:12
    1 comment
  • Lime Green
    • rubenvdb2019
    • January 04, 2021 15:00
    2 comments
  • How to Raycast object using Lidar using script
    • Jhonnel Pica
    • January 04, 2021 12:34
    0 comments
  • [NEW] Favorite Rapper Lens
    • baruchgeuze
    • January 04, 2021 10:31
    4 comments
  • Merry Christmas in Twi
    • Dprinceofghana
    • January 04, 2021 10:08
    • Edited
    2 comments
  • Dior Rose Pink
    • Dprinceofghana
    • January 04, 2021 09:54
    1 comment
  • Neon Square
    • hemahemeee
    • January 04, 2021 07:58
    2 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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