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  • [Dance Moves]
    • SirQu3ntin
    • March 07, 2021 00:53
    • Edited
    0 comments
  • Wave
    • Denis Rossiev
    • March 06, 2021 23:34
    1 comment
  • Can't find Snap Inc. lenses in Snap Camera after updating
    • Permanently deleted user
    • March 06, 2021 23:18
    1 comment
  • Butterfly Freckles Filtr
    • mxllyrxse19
    • March 06, 2021 12:40
    1 comment
  • Purp Smile
    • sargun_datway1
    • March 06, 2021 03:26
    2 comments
  • Energy Suit Body Tracking
    • Sam Jones
    • March 05, 2021 21:15
    • Edited
    4 comments
  • Cinematic fade lens
    • maheshrawat022
    • March 05, 2021 19:23
    3 comments
  • 3D Body - My 3D fellow
    • saqib_m55
    • March 05, 2021 18:56
    3 comments
  • Panda Po
    • Helena Bahdzel
    • March 05, 2021 15:05
    1 comment
  • [Tutorial] All of my Lens Studio Tutorials!
    • Permanently deleted user
    • March 05, 2021 12:26
    1 comment
  • GOLDEN SKIN BY VANSH BHANDARI
    • couples69goals
    • March 05, 2021 03:46
    3 comments
  • y2k colourful bears
    • creatorwill
    • March 05, 2021 02:20
    1 comment
  • New Body Tracking 3D Lens
    • ItzJustSamu
    • March 05, 2021 02:17
    2 comments
  • azure new lut
    • creatorwill
    • March 05, 2021 00:12
    1 comment
  • Blue Skies aesthetic
    • sargun_datway1
    • March 04, 2021 23:17
    3 comments
  • New Lens
    • csilvaofficial
    • March 04, 2021 19:57
    2 comments
  • My 2 new lens that been created and got alot of views Thanks to GOD.
    • spike7657
    • March 04, 2021 19:54
    1 comment
  • New SnapML-powered Lens: "Clone"
    • Permanently deleted user
    • March 04, 2021 18:19
    3 comments
  • Connect UI Slider to blur lens
    • Permanently deleted user
    • March 04, 2021 17:26
    1 comment
  • vintage nokia lens
    • daw-v
    • March 04, 2021 10:14
    5 comments
  • CGPA
    • Permanently deleted user
    • March 04, 2021 04:36
    2 comments
  • nature
    • Permanently deleted user
    • March 04, 2021 04:01
    0 comments
  • Squidward Nose
    • ItzJustSamu
    • March 04, 2021 01:22
    3 comments
  • Z22-Orginal - USE MY NEW LENS LOOK THIS PROJECT
    • zizoagha6
    • March 03, 2021 23:26
    • Edited
    3 comments
  • Color Correction Won't apply properly
    • Ellis Berman
    • March 03, 2021 23:11
    0 comments
  • Indie Skies
    • sargun_datway1
    • March 03, 2021 20:54
    3 comments
  • New Lenses
    • Permanently deleted user
    • March 03, 2021 17:20
    1 comment
  • I will create the api coading for bills
    • Permanently deleted user
    • March 03, 2021 14:09
    0 comments
  • A tribute for DAFT PUNK
    • aurelianmc
    • March 03, 2021 11:29
    4 comments
  • snap camera bug
    • Permanently deleted user
    • March 03, 2021 10:58
    • Edited
    4 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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