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  • AR with 3d AppleFace Morph
    • ibra
    • March 21, 2021 02:21
    0 comments
  • Hweees
    • Dr.HWEES
    • March 20, 2021 22:20
    0 comments
  • AR with beautiful 3d Bird following your face smoothly
    • ibra
    • March 20, 2021 21:52
    2 comments
  • [Guide] How To Make A Viral Lens
    • Jason K
    • March 21, 2021 01:19
    • Edited
    3 comments
  • [Guide] How To Make A Viral Lens
    • Jason K
    • March 21, 2021 01:18
    • Edited
    7 comments
  • slider ui opacity post effect
    • maheshrawat022
    • March 20, 2021 19:44
    • Edited
    3 comments
  • Face mesh with blend shapes
    • Permanently deleted user
    • March 20, 2021 17:12
    0 comments
  • Hope you like it
    • qatar4u
    • March 20, 2021 11:19
    0 comments
  • Sausage-Dog
    • athb.almsha3r
    • March 20, 2021 08:19
    2 comments
  • OLC?
    • adskhalifa
    • March 20, 2021 07:42
    0 comments
  • A-strange-pet
    • athb.almsha3r
    • March 20, 2021 01:28
    0 comments
  • My lenses keep rejected
    • ibra
    • March 19, 2021 23:50
    1 comment
  • how to add face gloss to snap filter?
    • emily_jones912
    • March 19, 2021 22:49
    1 comment
  • a.f29
    • a.f29
    • March 19, 2021 22:32
    1 comment
  • NEW LENS
    • ardaberk05
    • March 19, 2021 21:48
    0 comments
  • Please Help
    • athb.almsha3r
    • March 19, 2021 21:23
    1 comment
  • lens creator
    • adskhalifa
    • March 19, 2021 19:44
    0 comments
  • [Frosty World] - LiDAR
    • SirQu3ntin
    • March 19, 2021 15:22
    2 comments
  • Big Head Face Lens Using JS Scripting
    • ishpreetsingh22
    • March 19, 2021 15:13
    1 comment
  • Blur Lens
    • ishpreetsingh22
    • March 19, 2021 15:13
    0 comments
  • Addy Award Finalist - H-E-B Holiday Even Brighter
    • Dan
    • March 19, 2021 13:08
    0 comments
  • Happy Holi
    • felitz69
    • March 19, 2021 11:54
    0 comments
  • New lens screen
    • ardaberk05
    • March 19, 2021 06:10
    0 comments
  • How to Reset Entire Lens after x amount of time
    • Justin Melillo
    • March 19, 2021 02:25
    2 comments
  • Kreme
    • sargun_datway1
    • March 19, 2021 00:10
    0 comments
  • The Young Shakespeareans need your help!
    • Alison Korman
    • March 18, 2021 23:45
    12 comments
  • BOY BELLY DANCE
    • abhinav1285
    • March 18, 2021 21:20
    0 comments
  • Rejected for no reason.
    • appelsiensam
    • March 18, 2021 21:14
    4 comments
  • Input a folder in script
    • Proswag236
    • March 18, 2021 18:43
    2 comments
  • Facial Expressions won't link to blendshapes
    • Marco_18
    • March 18, 2021 18:22
    2 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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